Technical Support Engineer / 2nd Line IT Service Desk Analyst
- Hiring Organisation
- AWD Online
- Location
- Taunton, Somerset, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
customer service. The 2nd Line Technical Support Engineer/IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply … delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel ...