backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role More ❯
Bedworth, Stockingford, Warwickshire, United Kingdom
SF Recruitment
backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role More ❯
systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary. Be able to communicate at all levels of the organisation including where there may be communication difficulties, either on the More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Destinydot
team Communicating with management and technical support colleagues in a clear and consistent manner Writing and fixing computer code Overseeing software development initiatives Making certain that every SLA (ServiceLevelAgreement) is fulfilled To guarantee robust functionality and optimisation, trials, testing, and quality checks are conducted. Maintaining thorough documentation of development procedures Fulfilling the standards and expectations of each individual More ❯
