5 SLA Jobs in Warwickshire

1st line technical support. The Role: Providing remote 1st line technical support to customers To provide troubleshooting of hardware issues and log cases following SLA To escalate calls with advanced technical queries appropriately To organise the replacement of faulty hardware to be sent to the customer To schedule client site more »

and processing of specific purchasing categories such as IT, telecoms & capex Delegate expense for warehouse colleagues and drivers Complete workflow tasks inline with agreed SLA'S and processes What our client is looking for in you: - Strong financial background - numerate and financially aware - Effective communication - Motivated - Analytical skills - Experienced user more »

for Field Service Engineers promptly. Ensure timely ordering of parts as per job sheet requirements. Action customer invoices within the set Service Level Agreements (SLA). Update and maintain accurate CRM records to reflect the latest information. Develop and maintain a competent level of knowledge regardingproducts and spare parts. Complete more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »