5 of 5 SLA Jobs in West Bromwich

of procedures and system documentation. Provide effective and positive customer focused support at all times. Ensure Requests are completed within agreed Service Levels Agreements (SLA’s) which may require prioritising requests as appropriate to business needs. Assist in user and system access reviews including Job Role Matrix and RBAC profiles More ❯

standards related to disaster recovery and business continuity Proficiency in DR and business continuity software and tools Experience in reviewing existing SAAS agreements and SLA's Experience in producing GAP analysis, summary findings & recommendations with regards to DR/BCP Experience in defining a RACI for the BC/DR More ❯

The job holder must be capable of gaining a sound understanding of the critical systems within the Society. Have experience providing services based on SLA’s and taking necessary corrective action to ensure agreed SLA’s are met. To have a good understanding of Microsoft office products as well as More ❯

The job holder must be capable of gaining a sound understanding of the critical systems within the Society. Have experience providing services based on SLA’s and taking necessary corrective action to ensure agreed SLA’s are met. To have a good understanding of Microsoft office products as well as More ❯

focus will be for the team to deliver first class IT Support to the business ensuring all staff within the team are meeting defined SLA’s, standards and all processes and policies are followed to provide effective customer service. Key Responsibilities: You will support the PAM/IAM Service including … and deletions as and when required (Maintain Starters, Transfers, Leavers for IAM and PAM). Ensure Requests are completed within agreed Service Levels Agreements (SLA’s) which may require prioritising requests as appropriate to business needs. Skills and Experience Required: Proven leadership, delegation and prioritisation skills Experience of PAM/ More ❯