4 of 4 SLA Jobs in West End of London

checks.L3 Engineering and Troubleshooting any Trading Voice related issues.Certify new Software releases and assess new features. Adhere to Internal Controls and procedures.Ensure deadlines and SLA are met.Be part of the change process around production activities and review Vendor Provided SoWs.Liaise with external partners and vendors for support and change management.Ensuring ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

strategic global customer. \n • Maintain accountability for service performance, stability and customer satisfaction. \n • Lead monthly, quarterly and executive governance reviews. \n • Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. \n • Lead critical incident and escalation management activities. \n • Drive continual service improvement initiatives. ...

focused on relationship health, retention, and revenue expansion for our most valuable individual and business users. \n Enterprise Support: Dedicated operational experts ensuring consistent SLA adherence, regulatory compliance, and seamless onboarding for our large-scale Enterprise partners. Integration Success (IS): The technical support engine of the department, focused on integration … operations.\n 2. Enterprise Support Operations \n \n Industry-leading Operational Excellence: Drive KPIs including First Contact Resolution (FCR), Quality, Speed of Reaction, and SLA adherence across globally distributed teams. \n Regulatory Governance: Ensure appropriate structures are in place for any regulatory requirements dictated by the partner's market, ensuring ...