1 to 25 of 46 SLA Jobs in Central London

. Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience ...

traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change ...

advisor to clients, engaging at CXO level to understand business objectives and align IT services accordingly Conduct regular governance meetings (weekly, monthly, quarterly) including SLA reviews, operational updates, and strategic planning. Integrated Operations & Collaboration: Ensure smooth coordination between infrastructure and application teams for integrated solutions. Align and orchestrate multiple service ...

e.g., unattached disks, over-provisioned VMs, non-reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements ...

tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms. Use ServiceNow for incident tracking, resolution documentation, and SLA compliance. Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Qualifications Minimum of 2/3 years ...

Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience : 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service ...

working for or with the NHS is desirable) An understanding of or exposure of what an HL7 message is desirable Experience of working to SLA’s with a strong emphasis on service delivery Outstanding customer service and communication skills verbal and written Collaborative team player Proactive with a high attention ...

tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms. Use ServiceNow for incident tracking, resolution documentation, and SLA compliance. Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Skills and Qualifications: 4–10 years of hands ...

upgrades, AV setups, and general hardware tasks. Monitor systems, respond to alerts, and escalate when required. Deliver clear communication to senior stakeholders and ensure SLA compliance. Assist with starters/leavers, MFDs, telephony, and specialist equipment. Promote cyber awareness and maintain strong service quality across all client sites. Skills: 5+ ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

technical advisor to clients and internal leadership teams. Lead onboarding and transformation initiatives for new and existing clients. Ensure all services meet SLA targets and quality benchmarks across both cloud and desktop functions. Manage escalations, complex incidents, and major technical issues across both platforms. 5. Security, Governance & Compliance Implement cloud ...

Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

customers. Maintain technical accreditations and proactively develop skills. Participate in change management processes and shadowing activities. Requirements 3-5 years’ experience in a similar SLA-driven support role. Proven ability to deliver projects and complex changes. Strong knowledge of Cisco Switch/Router environments. Experience with technologies such as: Fortinet ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data ...

Support issues, as part of a team & individual contributor A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s Manage/contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

engineers following process Track ticket progress and ensure timely updates are provided to customers Coordinate spare parts requests and field service resources to ensure SLA compliance 4. Customer Communication & Satisfaction Provide regular updates on issue status and solutions to customers Collect customer feedback and assist in improving service quality Maintain ...

risk tolerance policies and legal regulations escalating to Senior Contracts Manager. Advising the business on contractual risks that fall outside of its tolerance policy SLA Management & Workload Allocation: Responsible for management of individual SLAs for complex and quick response items. Stakeholder Collaboration: Work closely with the Senior Management team ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor’s degree or equivalent experience. 5+ years delivering technology initiatives in multi ...

cadences: daily issue standup, weekly market data health, monthly risk/valuation data governance. Produce dashboards/metrics (time‐to‐fix, DQ scorecards, feed SLA adherence, IPV timeliness, stress test readiness) for executive reporting. Required Experience & Skills Hands on years in Market Data/Valuation/Risk BA roles within ...

managing Jira Service Desk or comparable IT/service management systems. Skilled in tracking and handling service requests, ensuring prompt resolution. Solid understanding of SLA compliance and response time expectations, with consistent updates on ticket progress. Technical Skills: Proficient in basic to intermediate SQL for maintaining and cross-checking marketing ...

ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner. Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc. Provide the highest quality customer care and communication ...