11 of 11 SLA Jobs in Central London

processes Manage user access (provisioning, de-provisioning, and access reviews) Monitor system performance and proactively address issues Respond to incidents and service requests, ensuring SLA adherence Troubleshoot and resolve application issues, conducting root cause analysis Support system configurations, integrations, and deployments Partner with Information Security to remediate vulnerabilities and support ...

checks.L3 Engineering and Troubleshooting any Trading Voice related issues.Certify new Software releases and assess new features. Adhere to Internal Controls and procedures.Ensure deadlines and SLA are met.Be part of the change process around production activities and review Vendor Provided SoWs.Liaise with external partners and vendors for support and change management.Ensuring ...

delivering high-quality services and fostering a culture of innovation and operational excellence. Description Manage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSP Oversee MSP performance, ensuring service delivery and continuous improvement Own IT asset management, including procurement and lifecycle tracking of hardware ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction. Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation. Partner closely ...

strategic global customer. \n • Maintain accountability for service performance, stability and customer satisfaction. \n • Lead monthly, quarterly and executive governance reviews. \n • Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. \n • Lead critical incident and escalation management activities. \n • Drive continual service improvement initiatives. ...

user guidance on operational procedures (How to request, Who to contact.) Direct user support Respond to hardware and software service calls and ensure SLA targets are achieved Adhere to escalation procedures Perform hardware and software installations as necessary Perform second line diagnostics and troubleshooting Advanced level desktop & mobile device installation ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

with governance, security, and regulatory standards (ISO, SOC2, etc.) Drive stakeholder engagement, reporting, and executive communication Oversee vendor and third-party management and ensure SLA adherence Lead infrastructure lifecycle activities (deployments, migrations, refresh, BAU handover Required Skills & Experience 8–12+ years of IT/Infrastructure Project Management experience Solid understanding ...

plans, and milestone sign-offs. Supplier & Resource Management: Oversee resource onboarding (equipment, access, supplier engagement) and assist with supplier processes including invoice approvals and SLA tracking. Data & Insights: Analyze data to identify insights, track project milestones/resource commitments, and optimize reporting for senior stakeholders using PPM tools. Stakeholder Collaboration ...

focused on relationship health, retention, and revenue expansion for our most valuable individual and business users. \n Enterprise Support: Dedicated operational experts ensuring consistent SLA adherence, regulatory compliance, and seamless onboarding for our large-scale Enterprise partners. Integration Success (IS): The technical support engine of the department, focused on integration … operations.\n 2. Enterprise Support Operations \n \n Industry-leading Operational Excellence: Drive KPIs including First Contact Resolution (FCR), Quality, Speed of Reaction, and SLA adherence across globally distributed teams. \n Regulatory Governance: Ensure appropriate structures are in place for any regulatory requirements dictated by the partner's market, ensuring ...