come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Team. '€¢Ensuring resource levels, operational spend and cost recovery are monitored and working closely with the Finance Team. '€¢Producing monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. '€¢Accountable for any risks assigned to Cloud Operations, ensuring there is a more »
Alexander Mann Solutions - Public Sector Resourcing
support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the lifecycle Team Working Engage with multiple stakeholders more »
security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »
City of London, London, United Kingdom Hybrid / WFH Options
Fire and Security Careers
Requirements for - Fire Service Manager/Fire Service Operations Manager/Fire Alarm Account Manager Service Management of Engineers and Customers in Fire Manages SLA and KPI for customers and resolves problems Allocates service engineer resources and 1:1 with staff Providing solutions and ensuring reactive problem solving as need more »
staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence ? Keeps Technical Event Lead and Team Lead well informed of the status of event support more »
City of London, London, United Kingdom Hybrid / WFH Options
C&M Travel Recruitment
their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre -GDS queries such as formats, workflow, processors, and configurations -Manage new advisors more »
City of London, London, United Kingdom Hybrid / WFH Options
C&M Travel Recruitment
their internal staff The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre GDS queries such as formats, workflow, processors, and configurations Manage new advisors more »
throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working more »
These will be time sensitive queries and your role will be to reduce the impact on to the users and the business, working to SLA's. Responsibilities: Understand how applications are used on a daily basis Resolve problems for users on agreed SLA's Minimise the impact on users working … High level of customer service when dealing with users Skills/Requirements: Experience working in Application Support (1st Line) Used to working to strict SLA's Working with Microsoft technologies Supporting finance based applications such as Sage, QuickBooks & Xero Supporting ERP systems such as SAP Working within all of the more »
Senior business travel consultants required for this global TMC who have won some new business. They are looking for 1 consultant with strong sabre knowledge, salary up to 38k plus 5% bonus, 25 days holidays, pension, health care etc to more »