16 of 16 SLA Jobs in Central London

team of 6-12 ServiceNow developers, administrators, and technical analysts. Understanding and translating business requirements into technical solutions Ensuring platform availability and performance meets SLA commitments Driving platform evolution through guidance, training and change management support Measuring and reporting on platform performance and compliance (technical and licence) What ...

Controls Ensure CLS internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing and new IT process and procedures to enhance service transition ...

Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

requirements. Troubleshooting and Support: Identify, diagnose, and resolve integration issues, providing ongoing support to ensure seamless operation. Based on the severity of cases, the SLA need to be met. Documentation : Create and maintain detailed documentation of integration designs, configurations, data mappings, and troubleshooting steps for future reference and compliance. Collaboration ...

users on software platforms supported by the Messaging team * Responsible for resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Key Skills: * In-depth experience of Windows Server and Active Directory * In-depth experience of Microsoft Exchange 2019/SE (3+ ...

Customer is maintained within agreed risk, control and cost parameters and frameworks Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI) Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers ...

deliver campaigns, webinars, PR, and other promotional activities Ensure competitive pricing and maximize profitability Work closely with operations to ensure smooth purchase, delivery, and SLA compliance Build recurring channel business for both the product line and the company Define, monitor, and manage KPIs to achieve objectives and key results (OKRs ...

commercial property portfolio. The role owns smart building systems, integrations, and data flows across live assets, ensuring systems are stable, vendors deliver to SLA, and issues are resolved properly. This role is suited to someone who enjoys working close to live systems, integrations, vendors, and operational delivery in real world ...

Continuous learning mindset; industry engagement Desirable Secure cloud and cybersecurity expertise Compliance and risk frameworks in regulated environments Black Hat bid experience Monitoring, performance, SLA standards knowledge Experience in global organisations Track record supporting inclusive teams and ethical tech ...

practice across core business systems. Key Responsibilities: Lead strategic governance, configuration, and optimisation of Oracle Fusion Oversee incident, problem, change, and release management ensuring SLA compliance Drive proactive monitoring, performance tuning, and system resilience Manage external managed service providers and supplier performance Provide senior stakeholder engagement, reporting, and escalation management ...

dependency debugging. Observability with Grafana/Prometheus/Datadog/Splunk. CI/CD with Terraform, GitLab/Jenkins. Strong SRE fundamentals: SLO/SLA/Error Budgets, RCA, automation. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Airflow/Prefect, Secrets Management. ...

stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation This is an exceptional opportunity ...

stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation This is an exceptional opportunity ...

/1st/2nd Line Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult … timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

NCG Field Engineer – London Based Location: London-based (Battersea HQ & customer sites) Schedule: 5 days per week M-F, 4 days in London,1 remote (admin day) with flexibility for occasional out-of-hours support. ...