12 of 12 SLA Jobs in Central London

Server, SQL Server, Oracle, Linux, Cloud Backup Solutions and Cloud Computing Principals. Familiarity with and experience working to the ISO/IEC 27001 standards Experience of working to tight SLA/OLA's and deadlines Experience of change management process Ability to apply existing knowledge to resolve issues on unfamiliar systems Able to gather and analyse information Able to determine More ❯

Infrastructure-as-Code, CI/CD QA - Practical TDD, BDD Experiences in payment domains Proven track record in developing and maintaining mission-critical, high-load production systems with 99.999% SLA Proven experience in supporting rapid and agile product deployments across different environments - dev, test, stress-testing, staging/production. Your attributes Loves challenging the status-quo Ability to work autonomously More ❯

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

clients via email, telephony or in person Ability to support senior users and clients in stressful environments Ensure that all incidents, requests and problems are actioned within the agreed SLA Escalate calls to the appropriate teams within a timely manner as and when required Ability to provide support for both windows and IOS devices including laptops, tablets and mobiles Responsible More ❯

support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements. Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process. Help set up and configure end-user devices such as More ❯

in an established team, and part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/ More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long term resolution. Meeting team SLA and KPI targets. Occasionally working onsite to support software and hardware implementations. This would involve planning and organising internal and 3rd party resources, creating an implementation plan and then supporting More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯

This role is vital to our operational resilience and growth, requiring a strong focus on governance, negotiation, compliance, and service excellence. If you bring deep experience in vendor governance, SLA monitoring, and stakeholder engagement within high-availability environments, we want to hear from you. What you get to do: Vendor Performance & SLA Management Define and track key vendor SLAs, ensuring … compliance with contractual obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship Management Develop and maintain a comprehensive vendor governance framework to ensure delivery of high-quality More ❯

logged daily and list of assets for the Cleveland Clinic London Estate are updated on the CAFM system, scheduling Planned Preventative Maintenance (PPM) in line with Service Level Agreements (SLA) and relevant legislative requirements, issuing of PPM job cards, updating the system with all completed jobs. Also, the issue of performance reports, which include but will not be limited to … assures our unwavering commitment to professional development. What will your duties include? Management of the CAFM system and reporting Ensure tasks are completed in line with the PPM planner & SLA's/KPI's Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures Updating asset history with works record sheets More ❯