22 of 22 SLA Jobs in Central London

processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption of SD-WAN, SD-LAN More ❯

processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure compliance with BCDR (Business Continuity & Disaster Recovery) and security processes. Innovation & Continuous Improvement Drive adoption of SD-WAN, SD-LAN More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking strong graduates or early career professionals with up More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking strong graduates or early career professionals with up More ❯

finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯

finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯

ideal candidate is comfortable in a complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows?11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure design, ensuring best practices More ❯

projectors, microphones, Crestron, Raspberry Pi devices, and more. Advising on desktop standards and improving technical services. Managing AV inventory and procurement processes. Ensuring timely resolution of support requests within SLA targets. About You We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring: Experience with Microsoft Teams (user More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯

digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯

teams are individualsfrom many different backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s enterprise product Book and seamlessly More ❯

teams are individualsfrom many different backgrounds and walks of life. What the Business Development Representative will do: Respond to all inbound leads in your territory within a clearly defined SLA Exceed daily outbound activity targets (phone calls, emails, social touches) to book meetings with target accounts Qualify leads to verify fit for Sensor Tower’s enterprise product Book and seamlessly More ❯

etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯

Today What you will be doing Scanning, sorting mail, printing documents, and organising couriers. To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. You will ideally have More ❯

Driven by Intelligence. Powered for the Future. Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent More ❯