3 of 3 SLA Jobs in Worthing

Join to apply for the External Services Consultant role at Midland Credit Management, an Encore Capital Group Company 2 days ago Be among the first 25 applicants Join to apply for the External Services Consultant role at Midland Credit Management More ❯

day-to-day challenges and support requests independently. Communication & Leadership: Clearly convey expectations, provide guidance, and address team issues. Customer Support: Deliver second-level technical support to customers, ensuring SLA compliance. Escalation & Collaboration: Monitor and prioritize support requests, escalate using Jira, and participate in review meetings. Team Development: Identify training needs and provide development opportunities. Complaint Management: Proactively handle customer More ❯

day-to-day challenges and support requests independently. Communication & Leadership: Clearly convey expectations, provide guidance, and address team issues. Customer Support: Deliver second-level technical support to customers, ensuring SLA compliance. Escalation & Collaboration: Monitor and prioritize support requests, escalate using Jira, and participate in review meetings. Team Development: Identify training needs and provide development opportunities. Complaint Management: Proactively handle customer More ❯