development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk More ❯
systems engineering role A strong communicator who’s comfortable talking to NHS or enterprise-level users Basic understanding of Windows Server environments, networks, and SQL Curious, collaborative, and proactive—you’re not afraid to ask questions or suggest improvements Previous experience in healthcare or a regulated environment is a plus More ❯
and technically confident individual. Key Duties and Responsibilities: Handle incoming support calls and tickets, responding within agreed SLAs Troubleshoot application and technical issues using SQL, Windows OS, and database tools Escalate unresolved problems to the development team and follow through to resolution Use Jira to manage and close support issues … or degree (required – not negotiable) Minimum 2 years' experience in 2nd line technical support Strong communication and phone-based support skills Confident working with SQL, Windows, and databases Familiarity with Jira or other ticketing tools Experience using remote access tools for support Self-motivated, fast learner who works well independently More ❯
