configuration, maintenance and upgrades.Investigating and resolving application and system issues.Supporting platform migration projects, including testing and validation activities.Creating reports, dashboards and data extracts using SQL, Power BI and other reporting tools where required.Participating in customer meetings, workshops and technical discussions.Maintaining support documentation, knowledge articles and configuration records.Working with internal teams … follow documented processes and procedures.A willingness to learn new technologies and develop technical skills.DesirableKnowledge of BPM, workflow, process mapping or document management systems.Experience with SQL, databases or reporting tools.Experience using Power BI or similar dashboarding tools.Understanding of cloud and on-premise software environments.Experience supporting software testing, upgrades or migrations.Experience working ...