Contact Centre Forecasting & Demand Planning Specialist
- Location
- West Midlands, England, United Kingdom
demand forecasts for National Field Resource and Contact Centre operations. Analyse large datasets, identify key drivers, and translate insights into clear planning recommendations. Use SQL, Excel, and Power BI to create models, reports, and daily/weekly forecasting outputs. Work closely with Resource Planning and Operational teams to ensure … models within a contact centre operational environment (essential). Advanced modelling experience (forecasting, demand planning and capacity planning). Advanced Excel with (ideally) some SQL skills; Power BI or similar BI tool experience. Background in forecasting, planning, or operational analytics (field or contact centre desirable). A clear communicator ...