Customer Technical Support Specialist
- Hiring Organisation
- Brook Street UK
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
issues, guide customers through features, and play a key part in shaping how AI-assisted tools enhance the overall support experience within a modern SaaS environment. Key Responsibilities Provide first- and second-line technical support via web chat, email, and phone. Diagnose and troubleshoot software issues, escalating with clear … experience from initial setup through to go-live. Requirements Essential Proven experience in a customer support or service desk role within a software or SaaS environment. Strong technical aptitude and ability to explain complex concepts clearly to non-technical users. Comfortable working with and helping develop AI-powered support tools. ...