2 of 2 Salesforce Consultant Jobs in the West Midlands

Salesforce Consultant CRM Rollout & Custom Development Tamworth Staffordshire 6 months contract starting immediately We are seeking an experienced Salesforce Consultant to support the rollout of Salesforce as our new CRM platform. The role will focus on ensuring a smooth go-live, delivering training and user support for all stakeholders, and contributing to the custom development … of advanced functionality to meet business needs. In addition, the consultant will support the onboarding and integration of a new telephone system, including functionality for card payment processing, ensuring seamless connectivity and user experience across platforms. This is a hands-on position that combines technical expertise, stakeholder engagement, and training delivery to ensure Salesforce is successfully embedded across … handling and resolution and development of basic service dashboards to monitor case volume, response times, and resolution rates. Support the onboarding and configuration of the new telephone system within Salesforce including the integration of card payment processing workflows linked to customer and opportunity records. Participate in testing, validation, and troubleshooting of telephony and payment integrations. Deliver first-line functional More ❯

Salesforce CX Functional Consultant (Contract) Duration: 6 months initial | Rate: Competitive We’re looking for an experienced Salesforce CX Functional Consultant to join on a contract basis. You’ll work with business stakeholders to understand processes, translate requirements, and deliver effective Salesforce CX solutions across Sales, Service, and Experience Cloud. Key Responsibilities • Gather and translate … business requirements into Salesforce solutions. • Conduct workshops, process mapping, and fit-gap analysis. • Support configuration, testing, and user adoption. • Collaborate with technical teams to ensure successful delivery. Skills & Experience • Proven Salesforce Functional Consultant experience, ideally on CX-focused projects. • Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. • End-to-end Salesforce implementation … experience. • Excellent communication and stakeholder management skills. Nice to Have • Salesforce certifications (Administrator, Platform App Builder, Service Cloud). • Experience working in consulting or across multiple industries. More ❯