3 of 3 Salesforce Service Cloud Jobs in the West Midlands

company We are currently working with a UK business who are widely considered to be the leader of their industry, and they have a Salesforce setup to match that status. Providing an essential service to thousands of people every day across the nation is a huge task, and … being at the pinnacle of Salesforce innovation allows that to happen smoothly and effectively. About the role he role of Senior Salesforce Administrator is important to our client as they continue growing their Salesforce platform, and you will join a team of experienced Salesforce professionals working … on the latest and greatest Salesforce products and features. You will be hands-on with the configuration of Salesforce daily and the implementation of any new products/features, whilst also being business-facing to understand how the different internal teams can get more out of Salesforce. The More ❯

National Express are recruiting an experienced Salesforce Administrator to join our team, based at our Head Office in Digbeth . The successful candidate will manage the configuration, support, maintenance, and improvement of Salesforce, focusing on Sales Cloud and Service Cloud for our Coach, Transport Solutions … access control Build and maintain Flows, validation rules, and process automation to streamline business operations Write and interpret SOQL queries to extract and analyse Salesforce data Maintain data quality through effective Excel-based data manipulation (XLOOKUPs, pivot tables, and conditional formatting) Implement and uphold Salesforce best practices, with … a focus on reducing technical debt and ensuring scalable automation solutions Troubleshoot and resolve issues related to Salesforce performance, integrations, and user experience Provide training and support to end-users, enhancing adoption and efficiency Collaborate with stakeholders to gather requirements and translate them into effective Salesforce solutions Lead More ❯

willing to go on site approx 1 day/flex (Tuesday's) per week in Worcester. It is essential that you have demonstrable SaleForce Service Cloud experience - in particular, you will have been involved in Case Management. You will need to be comfortable running workshops with Business Stakeholders … Document the As-Is and To-Be business processes, perform gap analysis and provide clearly presented recommendations Design and document customer journeys, and associated service blueprints, to ensure that the customer and employee experience is optimised Define customer, employee, and, where appropriate third party, personas to support the Programme … with multiple assignments at senior level able to work with initiative and resilience in a complex, multi-workstream complex Agile delivery programme. Must have SalesForce business analysis skills and in depth understanding of SalesForce Service Cloud must have prior experience of analysing and defining requirements for More ❯