Senior CRM Manager
- Hiring Organisation
- Harnham
- Location
- City of London, London, United Kingdom
personalised and engaging experiences for their customers. Collaboration is at the heart of their culture, with CRM working closely alongside Analytics, Technology, Ecommerce, and Marketing teams to drive innovation and growth. The Role As the Senior CRM & Loyalty Manager, you will lead the CRM and loyalty function, owning strategy … lifecycle. Key responsibilities include: Owning and developing the loyalty programme strategy and roadmap. Shaping CRM and customer engagement strategy alongside senior leadership. Leading lifecycle marketing programmes and automated customer journeys. Delivering CRM campaigns across email, web, mobile, and in-store channels. Driving customer retention, engagement, and personalisation initiatives. Managing ...