3 of 3 Salesforce Service Cloud Jobs in Lancashire

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as … a Service (CCaaS). Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. … You'll play a pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are seeking an experienced and highly motivated Salesforce Manager with a strong background in designing and delivering Salesforce solutions across the lead-to-cash business process lifecycle, with a specific focus on the Energy, Resources and … Industrials (Oil, Gas and Chemicals) industries. The ideal candidate has deep industry expertise and can effectively translate business requirements into scalable and compliant Salesforce solutions across the lead-to-cash business process. Business Analysis, Configuration & Functional Design Perform business analysis, configuration and functional design activities across Discovery and Implementation project phases. Collaborate with business stakeholders across different functions involved … in the lead-to-cash lifecycle. Plan and execute engaging, high quality functional workshops to elicit business needs. Design and document scalable and compliant Salesforce solutions to meet business needs, leveraging your Salesforce product knowledge, industry expertise and lead to cash process expertise. Support client Product Owners in the creation and upkeep of product backlogs, acting as a More ❯