1 to 25 of 74 Salesforce Service Cloud Jobs in London

Business Systems Analyst- Service Cloud page is loaded Business Systems Analyst- Service Cloud Apply locations UK-London Office time type Full time posted on Posted Yesterday job requisition id R1797 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most … drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders to implement new enhancements in Salesforce Service Cloud to support and automate our processes. (Support Global Customer care, Billing & Revenue operations & Professional Services) This is a challenging role, but you will get to … our support agents resolve customer trouble tickets faster?" "What applications can we leverage to make processes more pleasant for internal agents and our customers?" Responsibilities Develop and execute comprehensive Service Cloud strategy aligned with business objectives Lead the configuration and customization of Salesforce Service Cloud to support complex customer service requirements Work closely with More ❯

Marketing Cloud and Marketing Cloud Account Engagement Consultant Ref: Marketing Cloud and Marketing Cloud Account Engagement Consultant Marketing Cloud and Marketing Cloud Account Engagement Consultant Responsibilities: Client Presentations: Assist in preparing client presentations, showcasing Salesforce Marketing Cloud capabilities and proposed solutions. Requirement Gathering: Participate in workshops and client meetings to gather detailed … Analysis: Maintain 'way of working' within teams to execute projects in an efficient and timely manner Solution Design: Collaborate with technical and delivery teams to translate client requirements into Salesforce Marketing Cloud solutions, adhering to best practices. Platform Configuration: Configure Salesforce Marketing Cloud tools to meet client requirements, including troubleshooting, deployment, and data uploads. Testing Support … travel for client meetings, workshops, and training sessions as necessary. Technical Skills: Experience: 2 + years of project delivery experience or functional consultancy covering one or more of the Salesforce Marketing Cloud tools with focus on Marketing Cloud Engagement. Marketing Cloud Account Engagement experience is a plus. Project Management Knowledge: Understanding of Agile project methodology, including More ❯

Job Title: Senior Salesforce Service Cloud Architect (Contract) Location: Remote/Occasional travel to London IR35 Status: Inside IR35 Description: We're seeking an experienced Senior Salesforce Service Cloud Architect to contract with a consultancy, delivering enterprise-scale Service Cloud solutions. The ideal candidate will have 10+ years of Salesforce platform … experience with a proven track record of leading at least 3 successful Service Cloud implementations . Key Responsibilities: Lead Service Cloud solution design, architecture, and delivery for complex client programmes Facilitate client workshops to capture technical and business requirements Define scalable, best practice architectures including integrations, security, and data models Oversee technical governance, ensuring alignment with … Salesforce standards Support delivery teams through build, test, and deployment phases Key Requirements: 10+ years' Salesforce platform experience Minimum 3 end-to-end Service Cloud implementation projects as lead architect Expertise in Salesforce platform capabilities, including omni-channel, case management, knowledge, and automation Strong integration and data migration experience Salesforce Architect certification(s) desirable More ❯

Senior Salesforce Developer – Marketing & Service Cloud Location: London Bridge (Hybrid – 2 days office-based, 3 days remote) Salary: Up to £90,000 + excellent benefitsHands-on Salesforce Developer wanted to lead a greenfield Marketing Cloud implementation while supporting an established Service Cloud platform. If you’re a certified, capable developer with 5+ years … experience, read on.This is a rare opportunity to join a values-led organisation on a digital transformation journey. As part of a small internal Salesforce team, you’ll take ownership of a new Marketing Cloud implementation, while also working on essential enhancements and support across their core Service Cloud and Experience Cloud platforms. The organisation … delivers critical services to communities across the UK and is investing heavily in its in-house tech capabilities. Responsibilities: Developing and delivering Salesforce features across Marketing Cloud, Service Cloud, and Experience Cloud Leading a new end-to-end Marketing Cloud implementation Translating business requirements into scalable Salesforce solutions using out-of-the-box More ❯

Senior Salesforce Developer – Marketing & Service Cloud Location: London Bridge (Hybrid – 2 days office-based, 3 days remote) Salary: Up to £90,000 + excellent benefits Hands-on Salesforce Developer wanted to lead a greenfield Marketing Cloud implementation while supporting an established Service Cloud platform. If you’re a certified, capable developer with 5+ … years’ experience, read on. This is a rare opportunity to join a values-led organisation on a digital transformation journey. As part of a small internal Salesforce team, you’ll take ownership of a new Marketing Cloud implementation, while also working on essential enhancements and support across their core Service Cloud and Experience Cloud platforms. … The organisation delivers critical services to communities across the UK and is investing heavily in its in-house tech capabilities. Responsibilities: Developing and delivering Salesforce features across Marketing Cloud, Service Cloud, and Experience Cloud Leading a new end-to-end Marketing Cloud implementation Translating business requirements into scalable Salesforce solutions using out-of More ❯

The team you'll be working with: As part of our continuous growth, we are seeking a Salesforce Data Cloud Specialist to join our Salesforce Practice in London. This role will play a key part in driving data driven innovations, providing data-driven insights and enabling data-driven decision-making for our enterprise customers. What you'll … be doing: Serve as the Subject Matter Expert (SME) for Salesforce Data Cloud within NTTDATA UK, offering expert guidance on platform capabilities, use cases, cost estimation, and best practices. Collaborate with Salesforce product teams and domain experts to identify opportunities for innovation and future growth leveraging Data Cloud platform. Lead the design and implementation of Salesforce Data Cloud solutions for enterprise clients, ensuring alignment with both business objectives and technical requirements. Architect and manage complex data models and system integrations to facilitate seamless data flow across multiple platforms and systems. Provide technical leadership throughout the project lifecycle, from requirements gathering to final solution delivery, ensuring adherence to best practices. Conduct workshops and technical training More ❯

The team you'll be working with: You'll be working with NTT Data UK&I Salesforce Practice under the Delivery and Governance Sub practice, andjoining the Development team for Public Sector/Service Cloud clients! What you'll be doing: Core skills: 6+ years of relevant Salesforce Development Experience Produce Technical Designs and documentations Salesforce Service Cloud and Experience Cloud hands on configuration and administration(inc. lightning page layouts, email/routing, custom object definition, list views, dynamic forms) Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex and LWC development Git … software version control Familiar with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery with Jira task management Experience with Devops Deployment - CI/CD Pipeline Ideal/Desired Skills: Salesforce Industry Cloud experience Salesforce SOQL query language and general object model/reporting awareness Advanced Salesforce Apex development experience(inc. defining invocable Flow More ❯

Our client is looking for a Senior Salesforce responsible for hands-on Salesforce development and platform optimisation. This role focuses on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Marketing Cloud. Key Responsibilities & Outputs Salesforce Development and Technical Delivery Design and implement technical solutions using Salesforce best practices, with … a focus on scalability and performance. Configure and develop solutions across Salesforce Service Cloud and Marketing Cloud Estimate Jira stories accurately and deliver robust, well-tested code in line with agreed timelines. Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs. Conduct unit testing, document results, and contribute to … system testing cycles. Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control. Review and manage the impact of Salesforce seasonal releases, including system updates and regression testing. Essential Skills and Experience Significant hands-on experience as a Salesforce Developer in complex environments. Expertise in Apex, Lightning Web Components More ❯

Our client is looking for a Senior Salesforce responsible for hands-on Salesforce development and platform optimisation. This role focuses on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Marketing Cloud. Key Responsibilities & Outputs Salesforce Development and Technical Delivery Design and implement technical solutions using Salesforce best practices, with … a focus on scalability and performance. Configure and develop solutions across Salesforce Service Cloud and Marketing Cloud Estimate Jira stories accurately and deliver robust, well-tested code in line with agreed timelines. Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs. Conduct unit testing, document results, and contribute to … system testing cycles. Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control. Review and manage the impact of Salesforce seasonal releases, including system updates and regression testing. Essential Skills and Experience Significant hands-on experience as a Salesforce Developer in complex environments. Expertise in Apex, Lightning Web Components More ❯

Our client is looking for a Senior Salesforce responsible for hands-on Salesforce development and platform optimisation. This role focuses on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Marketing Cloud. Key Responsibilities & Outputs Salesforce Development and Technical Delivery Design and implement technical solutions using Salesforce best practices, with … a focus on scalability and performance. Configure and develop solutions across Salesforce Service Cloud and Marketing Cloud Estimate Jira stories accurately and deliver robust, well-tested code in line with agreed timelines. Write clean, efficient Apex code and utilize Salesforce's declarative tools to meet business needs. Conduct unit testing, document results, and contribute to … system testing cycles. Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control. Review and manage the impact of Salesforce seasonal releases, including system updates and regression testing. Essential Skills and Experience Significant hands-on experience as a Salesforce Developer in complex environments. Expertise in Apex, Lightning Web Components More ❯

The role We are looking to hire a Salesforce Developer to join our Revenue Operations team in London. This is a fixed-term role for 6-months. Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend … and expert advisory. If you are an expert in your field, we want to hear from you. Role overview The role will undertake full responsibilities for assigned cases (Sales Cloud & Service Cloud), change requests and project work from the requirements elicitation & validation, to prioritisation of cases and deployment. This will include solution design, build, unit testing, securing … which you will own and manage. To achieve this coordination with 3rd party partners may be required. You will also be responsible for the health and maintenance of the Salesforce platform. You will also be responsible for ensuring any integrations with other systems such as Netsuite, Salesloft, Zoom Info, Google. The team The Revenue Operations team consists of Revenue More ❯

Role: Salesforce Administrator Salary: £50,000 location: London - Once a month My client are working on a greenfield implementation of Sales and Service Cloud looking to onboard a passionate and eager Salesforce Administrator keen to work with the latest in workflow automation tools. This role is a mixture of BAU and project work as old systems … are replaced and new systems enhanced! Key Responsibilities: Platform Configuration & Maintenance: Manage and configure Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs. Automation & Workflows: Develop and maintain automation processes using Salesforce Flow, Process Builder, and other tools. User Support & Training: Provide end-user support, conduct training sessions, and create documentation … data governance standards. Stakeholder Collaboration: Work closely with internal teams and external partners to gather requirements and deliver tailored solutions Ideal Candidate Experience: Minimum of 2 years as a Salesforce Administrator, with hands-on experience in Sales Cloud, Service Cloud, and Experience Cloud. Certifications: Salesforce Certified Administrator (ADM 201) is required; additional certifications like Platform More ❯

Role: Salesforce Administrator Salary: £50,000 location: London - Once a month My client are working on a greenfield implementation of Sales and Service Cloud looking to onboard a passionate and eager Salesforce Administrator keen to work with the latest in workflow automation tools. This role is a mixture of BAU and project work as old systems … are replaced and new systems enhanced! Key Responsibilities: Platform Configuration & Maintenance: Manage and configure Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs. Automation & Workflows: Develop and maintain automation processes using Salesforce Flow, Process Builder, and other tools. User Support & Training: Provide end-user support, conduct training sessions, and create documentation … data governance standards. Stakeholder Collaboration: Work closely with internal teams and external partners to gather requirements and deliver tailored solutions Ideal Candidate Experience: Minimum of 2 years as a Salesforce Administrator, with hands-on experience in Sales Cloud, Service Cloud, and Experience Cloud. Certifications: Salesforce Certified Administrator (ADM 201) is required; additional certifications like Platform More ❯

Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are seeking for a Business Analysis Manager with extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing … complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience … Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service More ❯

Career Opportunities: Salesforce Marketing Cloud Practice Lead (10746) Requisition ID 10746 Posted - Years of Experience: 2+ Technology: Salesforce Marketing Cloud Where: Global About Arlanis Reply: Arlanis Reply is a company within the Reply Group specializing in Salesforce implementations. We deliver complex environments spanning the entire Salesforce Stack, including Sales Cloud, Service Cloud, Experience Cloud, Pardot, Marketing Cloud, Commerce, TAB CRM, and Mulesoft. Our focus extends beyond system integration to designing elegant, strategic solutions that deliver measurable ROI and support sustainable growth. Learn more at . Role Overview: We are seeking a Salesforce Marketing Cloud Practice Lead with extensive consulting experience in Salesforce Marketing Cloud. You will … best practices, and drive innovation within the practice. Your role includes ensuring high-quality delivery, operational efficiency, and supporting business development activities. Responsibilities: Build and maintain relationships with clients, Salesforce, and other vendors Support business development, including tenders and Statements of Work/Quotes Set quality standards and promote best delivery and technical practices Drive innovation by developing new More ❯

The team you'll be working with: Be a part of a leading Salesforce practice in the UK&I, part of a global team, with ambitious plans to drive innovation and growth. We are a trusted, award-winning partner delivering Salesforce solutions for over 20 years. Work with a highly talented and passionate team committed to client success … within a positive and diverse culture of trust and respect. What you'll be doing: The successful candidate will join the Development team working with Public Sector/Service Cloud clients. What experience you'll bring: Core skills: 5+ years of relevant Salesforce Development experience Salesforce Service Cloud configuration and administration (including lightning page … layouts, email/routing, custom object definition, list views, dynamic forms) Hands-on experience with Salesforce configurations and customizations Expertise in out-of-the-box capabilities of Service Cloud, including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex development Experience with Git version control Familiarity with Salesforce SFDX/ More ❯

The team you'll be working with: As part of our continuous growth, we are seeking a Salesforce Automotive Industry Architect to join our Salesforce Architecture and Advisory team in London, focusing on clients in the Automotive Domain. The Salesforce Automotive Industry Architect acts as a strategic advisor and expert on Salesforce products and platforms for … within our Automotive clients. Ensure scalable, best-practice solutions that meet or exceed customer expectations. Evaluate and translate business and technical requirements into well-architected solutions that effectively leverage Salesforce products. Identify and mitigate solution and business design risks. Build and maintain strong relationships with key stakeholders and team members. Lead overall architecture alignment and coordinate efforts across multiple … roadmaps. What experience you'll bring: 15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Automotive Sector. Proficiency in key Salesforce architecture areas, particularly Automotive Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud. Sales Cloud Consultant, Service Cloud Consultant and More ❯

Salesforce Developer – Technical Delivery Focus Location: Hybrid (2 days in London office) Type: Permanent | Full-time Represented by 167 Solutions – Your Talent & Tech Partner Are you ready to drive innovation and impact through powerful Salesforce solutions? We're partnering with a leading organisation undergoing digital transformation and seeking a hands-on Salesforce Developer with deep expertise in … Service Cloud and Marketing Cloud to help shape high-performing customer experiences and business processes. What You’ll Do Design and deliver scalable Salesforce solutions using Apex, LWC, and declarative tools Develop across Service Cloud and Marketing Cloud, aligning with sprint timelines and best practices Lead technical delivery including clean, testable code, CI … and improvements Provide platform oversight and resolve both project-based and BAU issues Support knowledge sharing and mentor junior developers What You’ll Bring Proven experience in enterprise-level Salesforce development Strong knowledge of Apex, SOQL, LWC, and API integrations Deep understanding of Salesforce configuration, security models, and data architecture Hands-on experience with CI/CD tools More ❯

Years Qualification: BE/B.Tech/MCA Job Location: London, UK (Work from Office - Hybrid) Job Type: Full Time Requirements: Hands-on xperience in designing scalable and high-performance Salesforce solutions using Sales, Service, Loyalty, Marketing, and Data Cloud. Strong knowledge of integrating Salesforce with external systems using REST/SOAP APIs, middleware (MuleSoft, Boomi etc), and … cloud platforms. Hands-on experience with Lightning Web Components (LWC), Apex, Visualforce, and Salesforce configuration. Ability to design and implement multi-cloud Salesforce solutions with seamless system connectivity. Understanding of governor limits, data modeling, performance tuning, and best design practices. Salesforce CTA, B2C Solution Architect, Integration Architect, or similar certifications are preferred. Key Responsibilities Solution … Design: Lead the end-to-end design of complex Salesforce solutions that align with business objectives, technical requirements, and scalability. Architect solutions that leverage core Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, etc.) and integrate with third-party systems. Technical Leadership: Provide expert-level guidance and mentorship to development teams More ❯

Overview: We're seeking a driven and technically skilled Salesforce Technical Consultant to join our fast-growing delivery team. This is a hybrid role ideal for someone who thrives in both solution design and hands-on delivery. You'll work alongside senior consultants on multi-cloud Salesforce projects, contribute directly to technical build and admin tasks, and … DevOps discipline and systems thinking to the team. Ideal for someone seeking more pace, variety and impact than their current role offers. Key Responsibilities: Translate business requirements into scalable Salesforce solutions across Sales, Service and Experience Clouds. Own configuration, declarative automation and complex data model design. Contribute to technical delivery through Git-managed workflows (source control, branching, CI … . Support integration efforts using standard Salesforce tools and APIs. Build reports and dashboards, manage workflows, assignment rules and validation logic. Maintain documentation, solution designs, and change logs. Participate in Agile ceremonies and collaborate closely with clients and internal teams. What We're Looking For: 5+ years' Salesforce experience across Sales Cloud, Service Cloud and More ❯

a long way, there's still so much exciting work to do. Come join us at the heart of trust! Job Summary: We are seeking a motivated and experienced Salesforce Specialist to manage and enhance our Salesforce platform, ensuring optimal performance, security, and user satisfaction. The ideal candidate will possess strong technical expertise in Salesforce administration, with … a proactive approach to improving business processes and collaborating with cross-functional teams. Key Responsibilities: Salesforce Administration: Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity. Perform mass uploads, updates, and data management tasks within Salesforce. Regularly review and maintain security settings, sharing rules, and security levels to safeguard sensitive data. … User Management & Support: Create, maintain, and optimize user profiles, permission sets, roles, and groups. Grant, remove, and manage user licenses based on organizational needs. Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction. System Enhancements & Automation: Develop and maintain automated business processes using Salesforce tools such as Flow. Perform testing of system More ❯

About the role We are looking for a Marketing Automation Consultant to join our growing Salesforce Marketing Cloud practice. This role is ideal for a solution-oriented professional with hands-on experience inMarketing Cloud Account Engagement (Pardot) and/or Marketing Cloud Engagement. The Salesforce Marketing Consultant position will play a leading role in delivering … end to end Marketing Cloud projects - from discovery and solution design through to implementation, testing and user training. The ideal person will thrive in an agile environment, enjoy delivering meaningful solutions and exceptional client experiences. What a Marketing Automation Consultant will be doing Leading project scoping sessions to understand and capture client goals and key requirements Translating business requirements … best practices and marketing automation strategies as part of ongoing managed support About you As Marketing Automation Consultant, we are looking for someone with: Hands-on experience configuring Marketing Cloud Account Engagement (Pardot) and/or Marketing Cloud Engagement Solid technical understanding of the platforms - their architecture, capabilities, limitations and best practices Proven ability to manage and successfully More ❯

Salesforce Product Owner - Drive Impact & Innovation Location - London, UK Are you ready to join a purpose-driven, innovative tech company that's making a real difference in the world? IO Associates is working with a rapidly expanding global organization dedicated to protecting people and the planet by delivering transformative software solutions that help businesses create safer, healthier workplaces. Trusted … by over 11,000 customers worldwide, we foster a culture of collaboration, growth, and positive impact. As a Salesforce Product Owner, you will play a crucial role in shaping and scaling Salesforce ecosystem, working closely with cross-functional teams to translate business needs into powerful, user-centric solutions. If you're passionate about leveraging Salesforce to drive … thrive in a fast-paced environment, and want your work to contribute to a greater mission, this is the perfect opportunity for you. What You'll Do: Own the Salesforce roadmap & product backlog Translate business needs into system improvements Drive automation, process improvements & governance Collaborate with global stakeholders & deliver training Support Sales Cloud, Service Cloud & CPQ More ❯

share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of the … customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY REPSONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer service policies and … identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing. Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery. Analysing customer feedback and trends to identify areas for improvement in products and services. Managing escalated customer issues, providing solutions More ❯

acting as the first line of contact with our customers Solution design - Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions Training - Lead training workshops Relationship management - Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to … Process improvement - Identify possible improvements to our Customer Success strategies and implement them internally Travel - A willingness to travel as and when required Senior Project Lead Technical Skills: Minimum: Salesforce Certified Admin 201 and one other 5+ years project management experience end to end, with strong organisation skills Degree educated or strong experience with Salesforce implementation environment Project … management knowledge: Agile project methodology experience The ability to define user stories and scope projects Functionality knowledge: Understanding of CPQ principles Understanding of Salesforce solution architecture principles and best practices Experience with 3rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc. Nice to have Preferred - Sales Cloud, Service Cloud, Community Cloud More ❯