2 of 2 Samsung Jobs in the Midlands

site. Self-motivated with a continuous improvement mindset. Vendor Exposure Networking: Meraki, Watchguard, Draytek ACS, Datto, Cato, Starlink Audio/Visual: Yealink, 8x8, Horizon, Samsung CMS, NowSignage Identity and Management: EntraID, Intune, NinjaRMM, Defender Cloud: Azure, SharePoint, Teams, Power Automate And more What is in it for You? A competitive ...

National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. This role will consist of repairing in warranty white goods including fridges, washing machines & cooking products. To be considered for this role, youll … Customer Repeat Repair Ratio (CRRR). Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) & Customer Satisfaction (CSAT), Collaborate with the Samsung to enhance productivity and meet required targets CUSTOMER JOURNEY Collaborate with support teams for effective triage and first-time completion, exceed customer expectations with proactive ...