Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and More ❯
Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and More ❯
of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service More ❯
