3 of 3 Scorecard Jobs in Manchester

will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which meets or exceeds ...

Analytics Manager to design, maintain, and optimise cutting-edge systems that turn spoken and written interactions into measurable intelligence. From configuring platform logic like scorecards and syntax to extracting and shaping data with SQL, Excel, and Power BI, youll translate complex language patterns into meaningful outputs that drive performance. Collaborating … passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within the analytics platform. Extract, transform, and analyse conversational data using SQL, Excel, and Power BI. Develop dashboards and reports with ...

Analytics Manager to design, maintain, and optimise cutting-edge systems that turn spoken and written interactions into measurable intelligence. From configuring platform logic like scorecards and syntax to extracting and shaping data with SQL, Excel, and Power BI, you’ll translate complex language patterns into meaningful outputs that drive performance. … passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within the analytics platform. Extract, transform, and analyse conversational data using SQL, Excel, and Power BI. Develop dashboards and reports with ...