blackpool, north west england, United Kingdom Hybrid / WFH Options
Perch Group
Analytics and are respected contributors to Operational initiatives Work closely with the People Managers to understand the needs within the different departments Changes to scorecards are completed with complementary data available to aid tracking and reporting Activity completed to ensure Interaction queries and programs are working correctly and represent industry More ❯
Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and More ❯
Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and More ❯
of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard: Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service More ❯
of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
Hays
monthly aged debt and departmental KPI packs and dashboards Producing key data and reports to support the Head of Credit and Collections and GSS Scorecard Providing status to Accounts Payable and Treasury stakeholders Provide Bank Receipt Analysis to the Head of Credit on a monthly basis Improving Cash Allocation Automation … and first time match rate Working with the Business Units to ensure accurate reconciliations and clear all possible unallocated cash Leading monthly finance service & scorecard reviews Assisting with annual SAP UAT upgrades What you'll need to succeed CICM qualification The ability to communicate effectively at all levels Previous experience More ❯
