and implement possible service improvements.Develop and maintain macOS troubleshooting guides.Train and mentor junior IT staff on macOS support and best practices.Stay current with the latest macOS updates, features, and security patches.Act as a point of technical expertise within Colleague IT Services.Utilise ServiceNow to analyse impact of the Mac Support service, processes and procedures, taking ownership of any critical issues … and Apple hardware support.Deep knowledge of JAMF and Apple Business Manager.Proficiency in troubleshooting and resolving technical issues in macOS environments.Knowledge of Microsoft Entra\Active Directory.Strong knowledge of network protocols, security, and system administration.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC More ❯
service improvements. Develop and maintain macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practices. Stay current with the latest macOS updates, features, and security patches. Act as a point of technical expertise within Colleague IT Services. Utilise ServiceNow to analyse impact of the Mac Support service, processes and procedures, taking ownership of any … Deep knowledge of JAMF and Apple Business Manager. Proficiency in troubleshooting and resolving technical issues in macOS environments. Knowledge of Microsoft Entra\Active Directory. Strong knowledge of network protocols, security, and system administration. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Adecco
improvements. Develop and maintain comprehensive macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practises. Stay updated with the latest macOS updates, features, and security patches. Act as a technical expert within Colleague IT Services, providing guidance and support. Utilise ServiceNow to analyse the impact of the Mac Support service, managing critical issues and … knowledge of JAMF and Apple Business Manager. Proficiency in troubleshooting and resolving technical issues in macOS environments. Familiarity with Microsoft Entra/Active Directory. Strong understanding of network protocols, security, and system administration. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified More ❯
