2 of 2 Senior IT Support Jobs in Slough

Senior IT Support Manager Salary: Up to £76,000 + 25% Bonus + benefits Location: 5 days on site - multi site London Type: Permanent Role We’re looking for a Senior IT Support Manager to take ownership of a customer-focused support function across multiple sites in London. This is a big-impact … dispersed team, shaping processes, and driving service improvements at scale. If you’ve grown from a technical background into leadership, this is your chance to inspire a team, influence senior stakeholders, and raise the bar on availability, reliability, and customer experience across the business. Key Responsibilities Lead, coach, and develop a team of 8 Engineers across multiple sites. Set … the standard for customer experience by ensuring high availability, reliability, and performance of IT services. Implement ITIL/ITSM best practices to streamline processes, improve incident resolution, and enhance reporting. Maintain accurate and up-to-date site documentation for support teams. Organise and manage an Out-of-Hours rota to support customers outside of core hours. Produce More ❯

within a reasonable time and have a proven track record of handling executive-level support. Duration: 6 Months Job Description: Client is specifically looking for individuals with extensive Desktop Support experience, particularly at the L3 level, with a knack for handling white glove services. These resources should meet the following executive-level support expectations: - Capable of providing both … onsite and remote support for AV setups, mobile devices, and specialized applications like Reuters, ensuring seamless executive workflows. - Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics. - Deliver tailored, empathetic support based on executive user needs. - They should be prepared for urgent escalations, including advanced troubleshooting and fast vendor coordination. More ❯