1 Senior IT Support Jobs in the South West

others. This is an excellent time to be joining VWV! They are entering into an exciting period of digital transformation and are expanding their IT team across multiple functions, utilising technology like Generative AI to improve their offering to their customers. If you are interested in working in a … with brand new, Bristol-based offices on the way, then VWV is the place for you!’ RESPONSIBILITIES Provide 1st, 2nd & some 3rd line user support and assistance to all members of the firm, ensuring that all problems and requests are dealt with within SLA Handle escalated issues from 1st … 2nd line support team via ticketing system & MS Teams Ensure that all Incident/Alerts/Service requests are worked effectively and efficiently Provide guidance, direction and training to co-workers Assist in testing fixes and perform post-resolution follow-ups Participate in an on-call rota providing emergency more »