1 of 1 Senior Service Desk Analyst Jobs in the East of England

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Minimum 2 days in the office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum We’re seeking a Senior Service Desk Analyst to join our Technology team. This role will combine first-line service desk responsibilities with … more advanced second-line support duties, making it ideal for someone ready to take on a senior, hands-on technical role within a collaborative environment. As a key member of the Service Desk, you’ll not only provide high-quality technical support to users across the Council and partner agencies but also mentor junior colleagues, contribute to … ongoing project work, and help shape continuous improvements to our ICT services. Key Responsibilities: Deliver first and second-line technical support for ICT incidents, service requests, and changes. Ensure timely and effective resolution of technical issues, maintaining agreed SLAs. Support and maintain user accounts, software deployments, and IT assets across their lifecycle. Proactively monitor system performance and contribute to More ❯