Service Desk Analyst Jobs in the East of England

17 of 17 Service Desk Analyst Jobs in the East of England

Service Desk Analyst

Peterborough, Cambridgeshire, United Kingdom
Reed Technology
Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £(phone number removed) REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and … solutions to business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned … service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint More ❯
Employment Type: Permanent
Salary: £25000 - £28000/annum
Posted:

Service Desk Analyst

Peterborough, Cambridgeshire, East Anglia, United Kingdom
Reed Technology
Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support … and solutions to business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL … aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/ More ❯
Employment Type: Permanent
Salary: £28,000
Posted:

Service Desk Analyst

Bedford, Bedfordshire, United Kingdom
Blue Arrow
Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader Service Desk, provide an efficient, effective and professional … ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops More ❯
Employment Type: Temporary
Salary: £32.62/hour
Posted:

Service Desk Analyst

Norfolk, England, United Kingdom
Hybrid / WFH Options
Service Care Solutions - Social Work
Job Title: ICT Service Desk Analyst Location: Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18, Initially office-based for 3 months, with potential for hybrid working thereafter Contract: Temporary, Full-Time Hours: Monday – Friday, 08:00–17:00 (No weekends or bank holidays) Rates: PAYE £15.36 per hour | Umbrella £19.57 per hour About the Role: Service Care … Solutions are recruiting on behalf of Norfolk & Suffolk Constabularies for an experienced and motivated ICT Service Desk Analyst . This is an exciting opportunity to join a busy service desk team, providing essential first-line support across a dynamic policing environment. Key Responsibilities: Provide a single point of contact for all ICT-related enquiries Deliver … telephone, live chat, desk-side, and self-service support Undertake initial incident diagnosis and resolve where possible at first contact Escalate complex issues to the 3rd line support team as appropriate Monitor incidents to ensure resolution within SLA timescales Install and configure desktop software Administer ICT accounts in line with policy Contribute to process improvements and documentation Liaise More ❯
Employment Type: Contractor
Rate: £15.36 - £19.57 per hour
Posted:

ICT Service Desk Analyst

Wymondham, Norfolk, East Anglia, United Kingdom
Hybrid / WFH Options
Solos Consultants Ltd
ICT Service Desk Analyst £15.36 per hour - PAYE £19.57 per hour Umbrella 12 Month Contract Initially Full Time Norfolk - Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. Afantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12month initial contract … for an immediate start. You will be supporting users ensuring technical issues and incidents are resolvedor escalated if necessary. You will ideally have experience working ina Technical support/Service Desk environment.Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults …/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. More ❯
Employment Type: Contract, Work From Home
Rate: From £15.36 to £19.57 per hour
Posted:

Service Desk Analyst

Peterborough, Cambridgeshire, England, United Kingdom
Hybrid / WFH Options
The One Group
Service Desk Analyst - IT Support £25,000-£28,000 | Hybrid | Career Development + Great PerksLocation: Peterborough (Easily Commutable - Hybrid Working)Working Hours: Monday-Friday, 09:00-17:30Salary: £25,000 - £28,000 + BenefitsStart Date: ASAP Are you passionate about IT support and ready to take your career to the next level? We're recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they're looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people. …/email Analytical mindset with a detail-oriented approach to logging and documentation Ability to multi-task and prioritise in a busy environment Team player with a proactive, customer-service attitude Eagerness to learn new tools and technologies Why You'll Love It Here: 25 days holiday + bank holidays Contributory pension, life assurance & income protection EPIC talent development More ❯
Employment Type: Full-Time
Salary: £25,000 - £28,000 per annum
Posted:

Senior Service Desk Analyst

Bedford, Bedfordshire, England, United Kingdom
Service Care Solutions - Housing
Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Minimum 2 days in the office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annumWe’re seeking a Senior Service Desk Analyst to join our Technology team. This role will combine first-line service desk responsibilities with more advanced second … line support duties, making it ideal for someone ready to take on a senior, hands-on technical role within a collaborative environment.As a key member of the Service Desk, you’ll not only provide high-quality technical support to users across the Council and partner agencies but also mentor junior colleagues, contribute to ongoing project work, and help … shape continuous improvements to our ICT services. Key Responsibilities: Deliver first and second-line technical support for ICT incidents, service requests, and changes. Ensure timely and effective resolution of technical issues, maintaining agreed SLAs. Support and maintain user accounts, software deployments, and IT assets across their lifecycle. Proactively monitor system performance and contribute to KPI reporting. Work closely with More ❯
Employment Type: Full-Time
Salary: £37,938 per annum
Posted:

Service Desk Analyst

Peterborough, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Cooper Lomaz Recruitment Ltd
Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused … environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line … technical support to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid More ❯
Employment Type: Contract
Rate: £16.25 - £17.25/hour
Posted:

Service Desk Analyst

Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Leidos Innovations UK Limited
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire - Min 4/5 days a week) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in … the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting … opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of More ❯
Employment Type: Permanent
Posted:

Service Desk Analyst

Peterborough, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Cooper Lomaz Recruitment Ltd
Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP … Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You … ll Be Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established More ❯
Employment Type: Contract
Rate: £19.87/hour
Posted:

Service Desk Analyst

Peterborough, Cambridgeshire, England, United Kingdom
Adecco
Service Desk Analyst Location: Peterborough Contract Type: Temporary ongoing Hourly Rate: £13.35 Start Date: 7th July 2025 Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month Are you a problem-solver with a passion for technology and a flair for communication? Our … client is seeking a dynamic Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you! Why Join Us? Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks! Work-Life Balance: Enjoy … hours get-togethers and festive celebrations, including a fabulous Christmas party! Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their More ❯
Employment Type: Temporary
Salary: £13.35 per hour
Posted:

Spanish Speaking Service Desk Analyst

Peterborough, Cambridgeshire, England, United Kingdom
Adecco
Spanish Speaking Service Desk Analyst Location: Peterborough Contract Type: Temporary ongoing Hourly Rate: £14.14 Start Date: 7th July 2025 Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month Are you a problem-solver with a passion for technology and a flair for … communication? Our client is seeking a dynamic Spanish Speaking Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you! Why Join Us? Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks … hours get-togethers and festive celebrations, including a fabulous Christmas party! Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their More ❯
Employment Type: Temporary
Salary: £14.14 per hour
Posted:

Service Desk Analyst

Peterborough, Cambridgeshire, England, United Kingdom
INTEC SELECT LIMITED
Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking … to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying More ❯
Employment Type: Full-Time
Salary: £14.00 - £16.00 per hour
Posted:

Service Desk Analyst Spanish Speaker

Peterborough, Cambridgeshire, England, United Kingdom
INTEC SELECT LIMITED
Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are … now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience More ❯
Employment Type: Full-Time
Salary: £16.00 - £18.00 per hour
Posted:

ICT Service Desk Analyst

NR18, Wymondham, Norfolk, United Kingdom
Hybrid / WFH Options
Talent Dice Ltd
Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. Working on a rota … no weekends or B/H. Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. 3 years experience within ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯
Employment Type: Contract
Rate: £15 - £16/hour
Posted:

ICT Service Desk Analyst

Wymondham, Norfolk, East Anglia, United Kingdom
Hybrid / WFH Options
Job Switch Ltd
Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. Working on a rota … no weekends or B/H. Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. 3 years experience within ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯
Employment Type: Contract, Work From Home
Rate: £15.36 per hour
Posted:

ICT Service Desk Analyst

NR18, Wymondham, Norfolk, United Kingdom
Hybrid / WFH Options
Coyles
One of my local government clients are currently recruiting an experienced ICT Service Desk Analyst on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 8:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the … office 2/3 times a week Ovevriew: Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self … Service Portal requests. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd. More ❯
Employment Type: Contract
Rate: £19/hour
Posted:
Service Desk Analyst
the East of England
10th Percentile
£24,800
25th Percentile
£25,563
Median
£28,500
75th Percentile
£36,188
90th Percentile
£38,525