4 of 4 Service Desk Analyst Jobs in the East of England

Service Desk Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) Salary: Competitive + Benefits About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Service Desk Analyst , you’ll be working on cutting-edge technology platforms within the … Insurance sector, developing a strong foundation for a successful IT career. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Respond to user calls, emails, and queries in a timely and professional manner Raise, log, and manage support tickets through to … resolution Triage and prioritise incidents in line with service level agreements (SLAs) Perform password resets and other routine IT support tasks Assist with onboarding new starters and setting up accounts and access Troubleshoot and resolve first-line technical issues or escalate where appropriate Contribute to maintaining knowledge base articles and documentation About You We’re looking for someone who More ❯

Job Details Type: Full-time, Permanent Salary: £24,000 - £28,000 per year Hours: Monday to Friday, 9:00 - 17:30 Location: Office-based Service Desk Analyst - Customer-Focused IT Support (Office-Based) On behalf of our client, a growing managed IT and consultancy provider supporting organisations across East Anglia and London, we are seeking a friendly … proactive, and customer-centric Service Desk Analyst to join their office-based support team. This is an excellent opportunity for someone who genuinely enjoys helping people, thrives on problem-solving over the phone, and brings a positive, service-led approach to every interaction. If you're confident handling a high volume of support calls and take … devices. Maintain accurate documentation of actions, solutions, and user communication. Promote best-practice cybersecurity habits and help users stay safe online. What Matters Most A genuine passion for customer service and supporting others. Confidence managing a high volume of calls with patience, clarity, and professionalism. Strong communication skills with fluent spoken and written English. A collaborative mindset and eagerness More ❯

Job Details Type: Full-time, Permanent Salary: £24,000 - £28,000 per year Hours: Monday to Friday, 9:00 - 17:30 Location: Office-based Service Desk Analyst - Customer-Focused IT Support (Office-Based) On behalf of our client, a growing managed IT and consultancy provider supporting organisations across East Anglia and London, we are seeking a friendly … proactive, and customer-centric Service Desk Analyst click apply for full job details More ❯

Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.This role would be ideal for More ❯