1 to 25 of 42 Service Desk Analyst Jobs in the East of England

Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire - Min 4/5 days a week) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are … customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance More ❯

CDW UK Peterborough, England, United Kingdom Join or sign in to find your next job Join to apply for the Service Desk Analyst role at CDW UK CDW UK Peterborough, England, United Kingdom Join to apply for the Service Desk Analyst role at CDW … that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Service Desk Analyst Location - Peterborough Shift Pattern - 4 days on 4 days off, Nightshift CDW is expanding and now looking to appoint a … Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of aService Desk Analyst Present a professional image of the company to deliver positive customer experience throughout the More ❯

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary … of the IT Service Desk Analyst role Salary: £30,000 - £35.000 doe Location: St Albans - Hybrid 3 days in office with travel to other offices across South East Type of Contract: Permanent Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am … 00pm Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Minimum 2 days in the office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum We’re seeking a Senior Service Desk Analyst to join our Technology team. This role will combine … first-line service desk responsibilities with more advanced second-line support duties, making it ideal for someone ready to take on a senior, hands-on technical role within a collaborative environment. As a key member of the Service Desk, you’ll not only provide high-quality … ongoing project work, and help shape continuous improvements to our ICT services. Key Responsibilities: Deliver first and second-line technical support for ICT incidents, service requests, and changes. Ensure timely and effective resolution of technical issues, maintaining agreed SLAs. Support and maintain user accounts, software deployments, and IT assets More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and … rota) Start: ASAP Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build … Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level More ❯

IT systems and Applications? If the answer is yes, Altro may have the opportunity you are looking for... Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team , based here in Letchworth Garden City . Operating as one part of … Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part … of a wider IT team of thirty based globally. So, as a Service Desk Analyst, what will you be doing? Working in a Service Desk team to; Answer support calls via the main Service Desk line Support the ITSM application to create/ More ❯

ICT Service Desk Analyst £15.36 per hour - PAYE £19.57 per hour Umbrella 12 Month Contract Initially Full Time Norfolk - Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. Afantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolvedor escalated if necessary. You will ideally have experience working ina Technical support/Service Desk environment.Communication skills are essential. Responsibilities Answering … faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support … professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line … Providing 1st and 2nd line technical support to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where More ❯

Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader … Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job … Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers. * Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters). More ❯

Social network you want to login/join with: Job description Service Desk Analyst Peterborough £15.18 per hour to Umbrella Company 6 month initial contract My client based in Peterborough is looking to recruit a Service Desk Analyst into their team. Working as part … a 1st line level, and providing support on some IT projects. Occasional weekend work is required. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows 10 skills Strong communication skills To be considered for this role, please apply now! #J-18808-Ljbffr More ❯

IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk … point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average service desk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical … tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams, plus cutting-edge sector specific technology ITIL-aligned tools and practices focused on quality service and continual improvement A collaborative team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active More ❯

Social network you want to login/join with: Senior Service Desk Analyst, Watford, Hertfordshire Client: Venquis Location: Watford, Hertfordshire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Senior Service Desk Analyst … office near Liverpool Street station, London, with additional offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency of IT services, providing expert support to ensure smooth operation of IT systems and services. Key … technical support for IT services, including hardware, software, and network issues. Troubleshoot and resolve complex technical issues escalated from junior staff. Ensure excellent customer service and communication. Follow up with users after resolution to confirm satisfaction. Identify root causes and mitigation options as part of problem management. Mentor and More ❯

Service Desk Analyst Hybrid/Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract (likely to extend & paid weekly) £19.87/Hour – via an Umbrella Company. 37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work … 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well More ❯

Service Desk Analyst About the Role Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks More ❯

As IT Service Desk Analyst, you will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults. The primary objective of the role is to provide first time resolution with good customer service. This will be … and Teams. Key Responsibilities Be the first point of contact for users, logging and responding to incidents using our ITSM platform. Providing excellent customer service to colleagues and users. Respond to incidents ensuring they are resolved in a timely manner to meet defined service level targets. Complete relevant … and skilled investigations, before escalating to our 2nd line team. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Take ownership of the Asset Management process for all devices across More ❯

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x … death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday – Friday 8:00am – 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x … death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients’ needs … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯

Social network you want to login/join with: Service Desk Analyst, watford, hertfordshire col-narrow-left Client: TRIA Location: watford, hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description … 1st Line Support Analyst An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets … will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support More ❯

Social network you want to login/join with: Service Desk Analyst, luton, bedfordshire col-narrow-left Client: TRIA Location: luton, bedfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description … 1st Line Support Analyst An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets … will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support More ❯

Social network you want to login/join with: Senior Service Desk Analyst, peterborough col-narrow-left Client: Venquis Location: peterborough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Senior … ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan … and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Key Responsibilities: Technical Support Provide advanced technical support for More ❯

Social network you want to login/join with: Senior Service Desk Analyst, luton, bedfordshire col-narrow-left Client: Venquis Location: luton, bedfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … Description: Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong … Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Key Responsibilities: Technical Support Provide advanced technical More ❯

Social network you want to login/join with: Senior Service Desk Analyst, hemel hempstead col-narrow-left Client: Venquis Location: hemel hempstead, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … Description: Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong … Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Key Responsibilities: Technical Support Provide advanced technical More ❯

About The Role In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well … as ad-hoc desk side support. Furthermore, this role will focus on providing application support to our industry leading bespoke CRM that provides all our staff with tools they need to be successful. Key Responsibilities: Provide first line technical support, answering support queries via phone, email and ticketing system … Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system Support users in the use More ❯

Social network you want to login/join with: IT Service Desk Junior Analyst, cambridge col-narrow-left Client: Frasers Group Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: At Frasers … Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯