2 of 2 Senior Service Desk Analyst Jobs in London

Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst's role is to provide support to Lime's internal users, ensuring our technology helps the completion of business tasks. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr … Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are More ❯

is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions More ❯