8 of 8 Senior Service Desk Analyst Jobs in London

purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Senior Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role … you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Senior Service Desk Analyst will “see the world through the eyes of the customer” delivering world class desktop support and end-user server administration for all client issues while responding to Level … service tickets in a fast-paced environment. In addition, you will work shoulder to shoulder with an awesome! Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services. We're not just about fixing issues; we're about creating solutions! No two days are ever the same within this role More ❯

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Key Responsibilities: Technical Support Provide advanced technical support for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot … and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing More ❯

employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

Senior Service Desk Analyst ED&F Man Corporate London Home/Corporate/Senior Service Desk Analyst ED&F Man Corporate London Role Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to … provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI's and internal SLA's. The role provides long term potential … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Social network you want to login/join with: Senior Service Desk Analyst, london (city of london) col-narrow-left Client: ED&F Man Commodities Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Role … Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal … of driving sustainable and healthy growth over the long term. Service Desk Senior Analyst – Lyra Technology Group Lyra Technology Group is seeking a Service Desk Senior Analyst to join their team at CMS Group . The Service Desk Senior Analyst plays a critical leadership and operational role within … the Service Desk, ensuring consistent delivery of high-quality IT support. Acting as both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategic initiatives. This role combines deep technical knowledge with leadership, customer service More ❯

Senior Service Desk Analyst Salary: £30,000 - £38,000 per annum Hours: Full-time, Permanent Monday to Friday, 9:00am - 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized … businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities Provide remote, telephone, and on-site technical support Assist clients with day-to-day issues and long-term upgrade planning Manage and More ❯

Join to apply for the Service Desk Analyst Senior role at Public Sector Resourcing 1 day ago Be among the first 25 applicants Join to apply for the Service Desk Analyst Senior role at Public Sector Resourcing On behalf of FCDO, we are looking for a Senior Service Desk analyst (Inside IR35) for a 6 Month contract based On-site in London. As a Senior Tech Bar Analyst within Rosa’s Tech Bar, you'll play a key role in reviewing and improving operational processes, acting as the escalation point for complex issues across BAU and project workloads and ensuring adherence to ITIL best practices. … exciting role requires strong analytical and communication skills, a solid understanding of emerging technologies and the ability to work with different teams in a constantly changing environment. As a Senior Service Desk Analyst your main responsibilities will be to: * Support and lead all aspects of Tech Bar appointments. * Act as the escalation point for the tech More ❯