Senior Service Desk Analyst
- Hiring Organisation
- East London NHS Foundation Trust
- Location
- London, E2 9NJ, United Kingdom
- Salary
- £38488.00 to £46852.00
summary The post holder will be responsible for logging and resolving calls on the Trust's IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely … professional IT support service to the Trust.They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner.The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available ...