18 of 18 Service Desk Analyst Jobs in London

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our London office as a Service Desk Analyst on a 6 month fixed term contract. Purpose of the role: Working … under the operational supervision of the Service Desk Team Leader and reporting into the Customer Services Manager, the IT Service Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management More ❯

strategy for the Firm. The IT Group is divided into two sections which are Technical Support and Customer Support. The Customer Support section provides Service Desk support and IT training. The Technical Support section oversees and maintains the back-office structure, implements new technologies and acts as third … line support. The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Senior IT Service Desk Specialists and the Service Desk Specialists. The Service Desk Analyst will be the primary … point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. Roles and Responsibilities Providing a professional and consistent level of technology support to all staff Responding to incoming incidents and requests at More ❯

and share your information. time left to apply End Date: May 3, 2025 (21 days left to apply) job requisition id R Job Description: Service Desk Analyst Location: Cromwell Hospital, London Fixed-term contract for 6 months Salary range: £30,500 to £31,000 a year dependent … patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. The Service Desk Analyst is the first point of contact for Service Requests and IT-related Incidents within the Cromwell Hospital. The role … is involved in the resolution of both hardware and software related IT incidents and Service Requests and will provide escalation paths to the 2nd and 3rd line IT support functions where required. Hours of work: Monday to Friday: Shift pattern of the following More ❯

Service Desk Analyst East London (On site) £26,000 - £30,000 per annum VIQU have partnered with a leading company who are looking to expand their IT support team. The ideal candidate hold some experience within IT support roles, be hungry to learn and develop and hold … excellent communication skills. This position requires the candidate to be on site five days a week in East London. Duties of the Service Desk Analyst: ' • Provide first- and second-line IT support.' • Configure and maintain desktops, mobiles and desk phones.' • Use Active Directory and Exchange to … administer user profiles.' • Manage mobile devices with Intune.' • Troubleshoot Microsoft 365 and hardware issues.' • Fix server and networking connectivity isssues. Experience required for the Service Desk Analyst: ' • Must hold previous experience within an IT support role.' • Experience using Active Directory/Azure ID and intune.' • Some experience More ❯

Service Desk Analyst Holborn, London, UK . Argus is where smart people belong a nd where they can grow. We answer the challenge of illuminating markets and shaping new futures. What we're looking for We are currently looking for an ambitious service desk analyst … support across the EMEA region. You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers. The IT department is responsible for supporting and maintaining the company's IT systems … quickly and efficiently. In addition to responding to a broad range of queries ranging from setting up an email account to system diagnostics, the Service Desk Analyst will work providing support to end users & assist with IT projects. Contributing to and enhancing the IT support provision across More ❯

Service Desk Analyst Employment Type: Permanent Location: London - On Site My London client is looking for an IT Service Delivery Expert whose responsibilities are aimed at ensuring effective service delivery and continuous improvement in operations and customer service, including the end users for the … a key role in driving excellent customer satisfaction, successful project delivery, managing stakeholders, and fostering a collaborative environment. Additionally, you will manage escalations, monitor service desk performance, and drive continuous improvements in service delivery in conjunction with the ICT Service Desk Lead and other ICT … Oversee the end-to-end delivery of IT services, ensuring alignment with our expectations and organizational standards. Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency. Manage relationships with suppliers, acting as the primary point of contact for service-related More ❯

Service Desk Lead Role Location: London based - 5 Days Per week on site in Canary Wharf Salary: £300/£325 Per Day Contract: 6 months, possibility of extension We're looking for a Service Desk Lead to join our Digital Services team. This is a key … clear documentation Support internal digital infrastructure projects and help identify process improvements Maintain and update knowledge bases, training resources, and procedural documentation Contribute to service monitoring and performance reporting What We're Looking For: Essential: Proven experience in Active Directory, Exchange, Windows 10, Office 2016, and Microsoft 365 support … Strong background in 1st and 2nd line IT support Effective at managing personal ticket queues and troubleshooting under pressure Passionate about delivering excellent customer service and learning new technologies Comfortable working within a hybrid model and part of a rota covering 8am-6pm, Monday to Friday You'll be More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their … Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their … Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their … video streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their … video streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and More ❯

Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT Service Desk to enable our employees to do their best work. More specifically, the Sr Service Desk Analyst's role is to provide support to Lime's internal users, ensuring our technology helps the completion of business tasks. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr … Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are More ❯

Victoria St, London SW1E 5JL, UK Job Description Posted Wednesday 26 March 2025 at 01:00 We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. Responsibilities for this role include but are not limited to: Assisting colleagues via email, telephone, in person, and MS Teams. … disruption. Maintaining IT equipment, including preparing meeting rooms for online presentations. Contributing to knowledge sharing within the team. Supporting IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯