3 of 3 Senior Service Desk Analyst Jobs in the Midlands

Digital Waffle in Leicester is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling escalations, supporting major incidents and upholding service standards. This hybrid role reports to the Service Desk Manager ...

Capgemini is seeking a Senior Service Desk Analyst in Telford, with a 6-month contract and a daily rate of £460. The role involves monitoring inbound calls, supporting resolution, and coaching analysts. The assignment requires BPSS clearance and offers a hybrid work pattern with 2 days … office. Responsibilities include owning the service desk script, developing analysts, and ensuring availability. The Civil Service grade alignment is EO/HEO levels, and the posting is for a UK public sector #J-18808-Ljbffr ...

Line Service Desk Analyst. Exciting new position. Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field. Based in Brixworth, Northamptonshire. £28.000 pa Purpose of the role … services Balance priorities quickly and effectively whilst managing customer expectations Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines Exceed customer expectations whilst offering additional support and guidance ...