4 of 4 Senior Service Desk Analyst Jobs in Scotland

we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact More ❯

our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions. What's the role? The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of … AI and automation. As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join us; we're … seeking visionaries who will evolve with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis. The aim remains consistent: to uphold LCP’s unwavering commitment to exceptional user experience across all locations. Key Responsibilities Serve as the front-line support for users, addressing issues that cannot be resolved through automation More ❯

Social network you want to login/join with: ● Care and Compassion ● Quality and Teamwork ● Dignity and Respect ● Openness, honesty and responsibility IM&T – IT SERVICES SENIOR SERVICE DESK ANALYST WORKING HOURS 8.30-4.30(MON-THUR) 8.30-4.00 (FRI) We have an exciting opportunity for a Senior Service Desk Analyst within NHS … Borders. We are looking for a highly motivated, proactive individual who is committed to achieving high quality customer service and continual service improvement. The Senior Service Desk Analyst will be the main contact for interaction with the Digital Operations technical teams. They will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met. The postholder will have a genuine passion for customer service and technology and will be able to demonstrate excellent communication skills. They will have the ability to work in a high-pressure environment whilst maintaining good team practices and following organisational values. Informal enquiries can be More ❯

Senior Business Director IT Morgan Hunt, an approved supplier on ESPO & CCS RM6277, Lot 3 for IT, is hiring for SC Cleared/DV Cleared candidates. We are working with a large public sector client to recruit a senior service desk analyst on a permanent basis. Role Overview: You will be the main point of … contact for the service desk analysts within the team, responsible for the day-to-day operations of the service desk, reporting to the Service Desk Manager. The team is small, so hands-on service desk tasks are expected. Strong communication skills are essential as you will engage with staff at all levels. … in interim, contract, and temporary roles. We are an equal opportunities employer, and job suitability is assessed based on merit, skills, qualifications, and abilities. Additional Information: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information, and Internet Referrals can double your chances of securing an interview at Morgan Hunt. Set up job More ❯