1 to 25 of 27 Senior Service Desk Analyst Jobs in the UK

purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Senior Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role … you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Senior Service Desk Analyst will “see the world through the eyes of the customer” delivering world class desktop support and end-user server administration for all client issues while responding to Level … service tickets in a fast-paced environment. In addition, you will work shoulder to shoulder with an awesome! Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services. We're not just about fixing issues; we're about creating solutions! No two days are ever the same within this role More ❯

we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact More ❯

Senior IT Service Desk Technician - Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution … or escalation as needed. Required Experience & Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS, MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service … problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting, Information Services, and IT System Training and Support #J-18808-Ljbffr More ❯

Job Title: Senior Service Desk Analyst Location: Derby Salary: 35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team … management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests … and system outages. Provide 1st Line Support by logging incidents and requests into the service desk system when required. Offer 2nd Line Support by managing service desk tickets escalated from the front-line support team. Handle 3rd Line Support, including networking tasks and project work. Escalate incidents and requests as required, working closely with the Service More ❯

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Key Responsibilities: Technical Support Provide advanced technical support for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot … and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing More ❯

employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

Senior Service Desk Analyst ED&F Man Corporate London Home/Corporate/Senior Service Desk Analyst ED&F Man Corporate London Role Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to … provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI's and internal SLA's. The role provides long term potential … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Social network you want to login/join with: Senior Service Desk Analyst, london (city of london) col-narrow-left Client: ED&F Man Commodities Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Role … Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Social network you want to login/join with: We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant … focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions. What's the role? The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of … AI and automation. As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join us; we're … seeking visionaries who will evolve with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis. The aim remains consistent: to uphold LCP’s unwavering commitment to exceptional user experience across all locations. Key Responsibilities Serve as the front-line support for users, addressing issues that cannot be resolved through automation More ❯

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal … of driving sustainable and healthy growth over the long term. Service Desk Senior Analyst – Lyra Technology Group Lyra Technology Group is seeking a Service Desk Senior Analyst to join their team at CMS Group . The Service Desk Senior Analyst plays a critical leadership and operational role within … the Service Desk, ensuring consistent delivery of high-quality IT support. Acting as both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategic initiatives. This role combines deep technical knowledge with leadership, customer service More ❯

Job Summary: Senior Service Desk Analyst – Epsom/Hybrid Bring your expertise. Make your impact. Grow with us. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst to join our team in Epsom (with … hybrid working options). This is more than just a support role — it’s an opportunity to be part of a team that’s redefining how exceptional IT service is delivered. You’ll handle a mix of 1st and 2nd line queries, contribute to team leadership, and help drive continuous improvement across our Service Desk. Job Description: What … You'll Be Doing Be the trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform root cause analysis and raise enhancement requests to improve customer experience Execute server maintenance, SaaS deployments, and upgrades. Support TechOps projects (e.g., Disaster Recovery, SQL More ❯

Location: Job Category: Other - EU work permit required: Yes Job Reference: a075787ef707 Job Views: 13 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge … skills, maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a progression pathway for technical or managerial careers. As ambassadors of service, we are Wavenet’s first contact with customers, partners, and suppliers. The role emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be … time fix initiatives and data management improvements. Contributing to the departmental knowledge base. Performing other duties as appropriate. Qualifications What you need to have done already Experience in a Service Desk role with a desire to progress. Proven ability to meet SLAs and targets. Understanding of ITIL processes for Incident & Problem Management. Experience coaching and mentoring team members. More ❯

confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant. Job Description Join Wavenet as a Senior Service Desk Analyst – Based in Sevenoaks Are you ready to take the next step in your IT support career? We’re looking for a Senior Service Desk Analyst to join our dynamic Service Desk team in Sevenoaks . This role plays a key part in driving both the performance of … the team and the quality of service we deliver to our customers. You’ll be at the forefront of handling complex technical issues, supporting junior analysts, and shaping service improvements – all while acting as a key liaison between technical performance and leadership direction. What You’ll Be Doing: Coordinating and assigning workload across the team, aligning tasks with More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider … confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Purpose of the role The … Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain commitments to consistency, quality and performance across More ❯

Social network you want to login/join with: The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst … striving to maintain commitments to consistency, quality and performance across all team members. The role looks to Identify service Improvements that aid team members in working productively and increasing their skillsets, whilst showing betterment to the experience customers receive. Supporting functional escalations, matters of dissatisfaction and complaint, Senior Service Analysts utilise their more Intricate knowledge and experience … of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of service, we are Wavenet’s first line of communication and More ❯

We have partnered with one of the biggest UK tech companies in their search for a Senior Service Desk Analyst near Leicester. This role offers a fast track to management, with direct communication with key stakeholders. The ideal candidate will possess strong critical thinking skills to identify system problems and improve processes. Role Requirements DHCP, DNS … from home. 37.5 hours per week. Apply Now! If you're seeking the next step in your career and have the relevant skills, don't hesitate to apply immediately. Senior Service Desk Analyst - Windows Server, Office, Active Directory, Networking - Leicester Oscar Associates (UK) Limited acts as an Employment Agency for this vacancy. For more information about More ❯

Join to apply for the Senior Service Desk Analyst role at Crown Commercial Service 2 days ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Crown Commercial Service Crown Commercial Service provided pay range This range is provided by Crown … Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Crown Commercial Service Resourcing Lead at Crown Commercial Service Job Title: Senior Service Desk Analyst Band: 3 Location: Liverpool/Newport/Norwich/Birmingham Terms: Permanent … the role for you! Job Summary CCS is looking for an individual to help us deliver best in class, highly available Digital Services, ensuring that our Software As A Service (SAAS) services and internally developed applications and services remain available and responsive to our customer needs. You will act as the ongoing interface between the Service Desk More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Minimum 2 days in the office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum We’re seeking a Senior Service Desk Analyst to join our Technology team. This role will combine first-line service desk responsibilities with … more advanced second-line support duties, making it ideal for someone ready to take on a senior, hands-on technical role within a collaborative environment. As a key member of the Service Desk, you’ll not only provide high-quality technical support to users across the Council and partner agencies but also mentor junior colleagues, contribute to … ongoing project work, and help shape continuous improvements to our ICT services. Key Responsibilities: Deliver first and second-line technical support for ICT incidents, service requests, and changes. Ensure timely and effective resolution of technical issues, maintaining agreed SLAs. Support and maintain user accounts, software deployments, and IT assets across their lifecycle. Proactively monitor system performance and contribute to More ❯

significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless … clients comment on what great people we have. Our people are our superpower. That is where you come in. ROLE SUMMARY In this role, you will work on our service desk team in a second line capacity, dealing with software issues that are raised by our clients through our service desk ticketing system, called Service … skills. You will be measured through the volume and quality of your ticket resolution and therefore, the value you bring to our clients as we aim to meet our service level agreements. KEY RESPONSIBILITIES You’ll work with our Service Now system daily, working with volumes of advanced level tickets, problem solving them, taking them to resolution, closing More ❯

Join to apply for the Service Desk Analyst Senior role at Public Sector Resourcing 1 day ago Be among the first 25 applicants Join to apply for the Service Desk Analyst Senior role at Public Sector Resourcing On behalf of FCDO, we are looking for a Senior Service Desk analyst (Inside IR35) for a 6 Month contract based On-site in London. As a Senior Tech Bar Analyst within Rosa’s Tech Bar, you'll play a key role in reviewing and improving operational processes, acting as the escalation point for complex issues across BAU and project workloads and ensuring adherence to ITIL best practices. … exciting role requires strong analytical and communication skills, a solid understanding of emerging technologies and the ability to work with different teams in a constantly changing environment. As a Senior Service Desk Analyst your main responsibilities will be to: * Support and lead all aspects of Tech Bar appointments. * Act as the escalation point for the tech More ❯

Social network you want to login/join with: ● Care and Compassion ● Quality and Teamwork ● Dignity and Respect ● Openness, honesty and responsibility IM&T – IT SERVICES SENIOR SERVICE DESK ANALYST WORKING HOURS 8.30-4.30(MON-THUR) 8.30-4.00 (FRI) We have an exciting opportunity for a Senior Service Desk Analyst within NHS … Borders. We are looking for a highly motivated, proactive individual who is committed to achieving high quality customer service and continual service improvement. The Senior Service Desk Analyst will be the main contact for interaction with the Digital Operations technical teams. They will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met. The postholder will have a genuine passion for customer service and technology and will be able to demonstrate excellent communication skills. They will have the ability to work in a high-pressure environment whilst maintaining good team practices and following organisational values. Informal enquiries can be More ❯

ENSEK Nottingham, England, United Kingdom Join or sign in to find your next job Join to apply for the Senior Service Desk Analyst role at ENSEK ENSEK Nottingham, England, United Kingdom 1 week ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at ENSEK … significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless … clients comment on what great people we have. Our people are our superpower. That is where you come in. Role Summary In this role, you will work on our service desk team in a second line capacity, dealing with software issues that are raised by our clients through our service desk ticketing system, called Service More ❯

Senior Business Director IT Morgan Hunt, an approved supplier on ESPO & CCS RM6277, Lot 3 for IT, is hiring for SC Cleared/DV Cleared candidates. We are working with a large public sector client to recruit a senior service desk analyst on a permanent basis. Role Overview: You will be the main point of … contact for the service desk analysts within the team, responsible for the day-to-day operations of the service desk, reporting to the Service Desk Manager. The team is small, so hands-on service desk tasks are expected. Strong communication skills are essential as you will engage with staff at all levels. … in interim, contract, and temporary roles. We are an equal opportunities employer, and job suitability is assessed based on merit, skills, qualifications, and abilities. Additional Information: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Technology, Information, and Internet Referrals can double your chances of securing an interview at Morgan Hunt. Set up job More ❯

This is your chance to join a truly iconic Midland’s retail group. Due to ongoing company expansion, we now have an opportunity for a Service Desk Analyst (2nd Line) to join my client's team. We are looking for a motivated and ambitious individual who is able to prioritise multiple tasks and deadlines. Reporting into Senior IT Management, the Second Line Service Desk Analyst will deliver IT support through various channels to colleagues across the group, addressing incidents, problems, and service requests, primarily those escalated from First Line support, whilst maintaining an exceptional standard of customer service. RESPONSIBILITIES Provide Second-level IT support by resolving technical queries related to incidents, problems … service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment. Serve as an escalation point and technical support for first-line colleagues, managing tickets and ensuring their resolution is within the agreed service level agreements. Manage Service Level Agreements and targets. Collaborate with More ❯