Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The Senior Technical SupportEngineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the improvement … of the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting client-facing resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the Senior Technical SupportEngineer I plays an … important role in meeting client needs and driving client satisfaction. What you'll be doing As a Senior Technical SupportEngineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging your More ❯
South West London, London, England, United Kingdom
Nigel Frank International
Job Title: SeniorSupportEngineer Location: South West London (On-site in Wimbledon) Salary: Up to £50,000 DOE About the Role/Company This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled/experienced SeniorSupportEngineer to … company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services. As one of the senior members of the support team you'll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You'll also … progression, with future opportunities to step into a Lead or Operations Manager position. Key Responsibilities Resolve high-level technical issues escalated from 1st and 2nd line teams Provide expert support across Microsoft 365, Azure AD, and Windows Server environments Assist with technical projects and client onboarding Collaborate with clients to understand their IT needs and deliver tailored solutions Mentor More ❯
Full Stack SupportEngineer (Ruby on Rails, TypeScript/JS, React, Postgres, Linux) Fully Remote (European time zones only) | Full-Time | Up To £80k/$100k per year DOE About Carebit Carebit is a young, design-led healthcare technology company helping over 1500 private Doctors across the UK run their practices more effectively and efficiently with our web … person collaboration when required, but this is not mandatory as we know some like in-person working and some prefer fully remote. About You We’re looking for a SeniorSupportEngineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data … debugging, fixing, and enhancing real-world product issues that impact Doctors and patients. You’ll Work On: Investigating and resolving bugs or issues raised by our team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating withDevelopers and supportMore ❯
South West London, London, United Kingdom Hybrid / WFH Options
Get Staffed Online Recruitment
Full Stack SupportEngineer (Ruby on Rails, TypeScript/JS, React, Postgres, Linux) Fully Remote (European time zones only) | Full-Time | Up To £80k/$100k per year DOE About Our Client Our client is a young, design-led healthcare technology company helping over 1500 private Doctors across the UK run their practices more effectively and efficiently with … collaboration when required, but this is not mandatory as they know some like in-person working and some prefer fully remote. About You Our client is looking for a SeniorSupportEngineer who thrives on solving real customer problems through hands-on technical work. You'll sit at the intersection of their support, engineering, and data … and enhancing real-world product issues that impact Doctors and patients. You'll Work On: Investigating and resolving bugs or issues raised by our client's team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating withDevelopers and supportMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Get Staffed Online Recruitment Limited
Full Stack SupportEngineer (Ruby on Rails, TypeScript/JS, React, Postgres, Linux) Fully Remote (European time zones only) | Full-Time | Up To £80k/$100k per year DOE About Our Client Our client is a young, design-led healthcare technology company helping over 1500 private Doctors across the UK run their practices more effectively and efficiently with … collaboration when required, but this is not mandatory as they know some like in-person working and some prefer fully remote. About You Our client is looking for a SeniorSupportEngineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of their support, engineering, and data … and enhancing real-world product issues that impact Doctors and patients. You’ll Work On: Investigating and resolving bugs or issues raised by our client’s team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating withDevelopers and supportMore ❯
Role Summary & Role Description Who we are looking for As a Production SupportEngineer youwill help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You'll join a team of curious … with diverse set of perspectives who are thinking big and taking risks. In this environment you'll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you'll be focused on running better production applications and systems. What you will be responsible for As … a Production SupportEngineer you will be responsible for: Onboarding applications on to Production management with the highest onboarding standards Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions Build and drive adoption for greater self-healing and More ❯
Senior Project SupportEngineer Hounslow: Full time on- site Rate: INSIDE IR35, competitive based on experience Duration: Initial 6 months + Looking for an experienced SPSE, the desired candidate will be responsible for managing and delivering the implementation of various structured cabling IT & Infrastructure projects across the site. Prior experience as a senior project engineerMore ❯
london (hounslow), south east england, united kingdom
ECS Resource Group
Senior Project SupportEngineer Hounslow: Full time on- site Rate: INSIDE IR35, competitive based on experience Duration: Initial 6 months + Looking for an experienced SPSE, the desired candidate will be responsible for managing and delivering the implementation of various structured cabling IT & Infrastructure projects across the site. Prior experience as a senior project engineerMore ❯
Senior Project SupportEngineer Hounslow: Full time on- site Rate: INSIDE IR35, competitive based on experience Duration: Initial 6 months + Looking for an experienced SPSE, the desired candidate will be responsible for managing and delivering the implementation of various structured cabling IT & Infrastructure projects across the site. Prior experience as a senior project engineerMore ❯
Senior Project SupportEngineer Hounslow: Full time on- site Rate: INSIDE IR(phone number removed) PD Contract Duration: Initial 6 months + Looking for an experienced SPSE, the desired candidate will be responsible for managing and delivering the implementation of various structured cabling IT & Infrastructure projects across the site. Prior experience as a senior project engineerMore ❯
employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused Technical SupportEngineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're recognized as … an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technical support, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek out complex problems … code, configuration, or environment, and collaborate cross-functionally to implement fixes Provide actionable feedback to product and development teams based on customer-reported issues. Maintain clear, detailed documentation to support internal teams and enhance the customer support experience Lead or support root cause investigations, driving implementation of corrective and preventative actions to avoid recurrence Qualifications Your Experience More ❯
london (tottenham), south east england, united kingdom
Palo Alto Networks
employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused Technical SupportEngineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're recognized as … an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technical support, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek out complex problems … code, configuration, or environment, and collaborate cross-functionally to implement fixes Provide actionable feedback to product and development teams based on customer-reported issues. Maintain clear, detailed documentation to support internal teams and enhance the customer support experience Lead or support root cause investigations, driving implementation of corrective and preventative actions to avoid recurrence Qualifications Your Experience More ❯
do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Purpose As a Senior Application SupportEngineer, you will play a crucial role in powering our Retail applications by partnering with engineering and business teams to build deep technical and business … expertise. You'll be the go-to expert across a diverse, modern, and complex technology landscape, ensuring seamless support and smooth operations. You'll take charge of incident triage and resolution, lead system upgrades, and keep performance optimized through proactive monitoring and alerting. Beyond day-to-day support, you'll drive continuous improvements in processes and tools, collaborating … value. Collaborate with engineering teams to troubleshoot and resolve application and infrastructure-related issues. Oversee major incidents and work alongside developers and operations teams to restore service. Proactive Application Support & Maintenance: Ensure the ongoing stability and health of all applications through regular maintenance tasks, including patching and updates. Plan and execute minor upgrades and configuration changes with minimal impact More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Technical SupportEngineer II . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow impact to customers Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator between customers and development when the situation arises Research requests and issues thoroughly More ❯
learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient … debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a SupportEngineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong customer advocacy skills and experience … incident response a plus Experience with scripting a plus Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. More ❯
companies, from high-street banks to other fintechs, can offer affordable credit to their customers. We're looking for an experienced individual to join us in the role of Support Engineer. This position requires the ability to balance multiple competing priorities - on any particular day you could be diagnosing a complex system issue, working with an external client to … Our technology stack: AWS (including ECS and RDS), OpenTelemetry, NewRelic, Python, Postgres, Liquibase, Angular, Docker Who you are: Four or more years professional experience in a customer-facing technical support or engineering role Excellent verbal and written communication skills, with an ability to communicate technical concepts to non-technical users Strong analytical and problem-solving skills Experience working with … incidents through to resolution Assisting with the technical onboarding of new B2B clients, helping them get up and running with our API Working to improve our ability to effectively support our platform, including improving our monitoring and alerting capabilities Innovating our support processes to drive better outcomes for our clients What we offer Everyone owns a piece of More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the … teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Your Experience Mandatory Requirements More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the … teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Your Experience Mandatory Requirements More ❯
