6 of 6 Senior Support Engineer Jobs in London

Senior Engineer - Microsoft Cloud & Infrastructure Location: London (Office-based, occasional travel) Salary: £40,000 - £45,000 DOE Type: Full-time, Permanent The Opportunity My client, a well-established MSP with a strong technical reputation, is looking for a Senior Engineer to deliver cloud and infrastructure solutions for a growing client base. This is a hands-on … position for an experienced engineer who enjoys autonomy, problem-solving, and working directly with clients to deliver secure, efficient Microsoft environments. The Role You will design, implement, and maintain Microsoft 365 and SharePoint environments, including Conditional Access and MDM policies. Reporting to the Managing Director, you will also provide technical leadership and ensure consistent, high-quality service delivery. Key … On Offer £40,000 - £45,000 salary depending on experience Technical autonomy with room to innovate Ongoing training and development in new technologies Clear path for career progression to senior leadership Flexible benefits including childcare vouchers and medical cover Apply Now If you are ready to take ownership of your technical environment and deliver high-impact Microsoft solutions, apply More ❯

We're looking for an experienced Senior Application Support Engineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and … performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating closely with engineering and business teams to drive operational excellence Enhancing processes, documentation, and tooling to support continuous improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge … to join a collaborative, forward-thinking technology environment where you'll be empowered to take ownership, solve problems, and contribute to continuous improvement. If you're passionate about application support, thrive in complex technical environments, and want to make a real impact, we'd love to hear from you More ❯

are a well-established Managed Service Provider (MSP) based in London Bridge. We’re a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security and customer care. The Opportunity We’re looking for an experienced Senior 3rd Line Engineer … to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line/Senior Engineer role within an MSP environment. Strong knowledge of Microsoft technologies including Azure, 365, SharePoint, and Intune. Excellent understanding of networking, firewalls, VPNs, and Windows Server environments. Experience … Opportunity to work across a wide range of technologies and industries Involvement in strategic projects and continuous service improvements for a growing organisation Ongoing training, certification, and professional development support More ❯

We are looking for aSenior EUC Mac Support Engineer to provide expert technical leadership and support within the End User Compute team. Building on your extensive Apple expertise, you will deliver advanced 3rd line support, contribute to solution design, and mentor junior Mac Engineers. You will also help shape endpoint architecture, support Zero Trust Security … adoption, and ensure the timely resolution of business-critical issues. In this role, you will: Provide expert 3rd line and escalation support for macOS environments. Mentor and coach Mac Engineers and Trainee Engineers, embedding knowledge transfer and best practice. Design, implement, and optimise UEM solutions using Workspace ONE (primary) and JAMF (legacy). Contribute to project delivery and support the EUC technology roadmap. Drive service improvements, automation, and process optimisation. Ensure secure, compliant, and user-centred support aligned to Zero Trust principles. This is a high-impact contract role where your expertise will make an immediate difference in delivering resilient and secure services across government and enterprise environments. What Were Looking For We would love to hear More ❯

learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient … debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a Support Engineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong customer advocacy skills and experience … incident response a plus Experience with scripting a plus Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. More ❯

participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the … teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements More ❯