Senior Software SupportEngineer Hybrid – London £85,000 - £100,000 An innovative eCommerce SaaS company in London who have a global customer base and extremely innovative product suite are in need of an experienced SupportEngineer (Software & Infrastructure). This will be a hugely impactful role, working with Ruby on rails & JavaScript SaaS applications, AWS … cloud environments and Linux-based systems. The new Senior Software SupportEngineer will be part of a senior team and focus on identifying software issues across a broad range of software products, focusing on fixing bugs and the route cause analysis of these issues. If you have a full stack software engineering background (JavaScript and either … current or previous Ruby on Rails) and really see the importance of ensuring a positive user experience through maintaining and improving software applications, this could be the Senior Software SupportEngineer opportunity for you! What You’ll Do Own product stability end-to-end: investigate, reproduce, and resolve issues across the stack. Define and optimise our bug More ❯
Senior Software SupportEngineer Hybrid – London £85,000 - £100,000 An innovative eCommerce SaaS company in London who have a global customer base and extremely innovative product suite are in need of an experienced SupportEngineer (Software & Infrastructure). This will be a hugely impactful role, working with Ruby on rails & JavaScript SaaS applications, AWS … cloud environments and Linux-based systems. The new Senior Software SupportEngineer will be part of a senior team and focus on identifying software issues across a broad range of software products, focusing on fixing bugs and the route cause analysis of these issues. If you have a full stack software engineering background (JavaScript and either … current or previous Ruby on Rails) and really see the importance of ensuring a positive user experience through maintaining and improving software applications, this could be the Senior Software SupportEngineer opportunity for you! What You’ll Do Own product stability end-to-end: investigate, reproduce, and resolve issues across the stack. Define and optimise our bug More ❯
South West London, London, England, United Kingdom
Circle Recruitment
SeniorEngineer - Microsoft Cloud & Infrastructure Location: London (Office-based, occasional travel) Salary: £40,000 - £45,000 DOE Type: Full-time, Permanent The Opportunity My client, a well-established MSP with a strong technical reputation, is looking for a SeniorEngineer to deliver cloud and infrastructure solutions for a growing client base. This is a hands-on … position for an experienced engineer who enjoys autonomy, problem-solving, and working directly with clients to deliver secure, efficient Microsoft environments. The Role You will design, implement, and maintain Microsoft 365 and SharePoint environments, including Conditional Access and MDM policies. Reporting to the Managing Director, you will also provide technical leadership and ensure consistent, high-quality service delivery. Key … On Offer £40,000 - £45,000 salary depending on experience Technical autonomy with room to innovate Ongoing training and development in new technologies Clear path for career progression to senior leadership Flexible benefits including childcare vouchers and medical cover Apply Now If you are ready to take ownership of your technical environment and deliver high-impact Microsoft solutions, apply More ❯
Senior Software SupportEngineer Hybrid – London £70,000 - £90,000 A fast growing eCommerce SaaS company in London who have a global customer base and extremely innovative product suite are in need of an experienced Software Support Engineer. This will be a hugely impactful role, working with Ruby on rails & JavaScript software applications, AWS cloud environments … talented team of Software Engineers & Architects. NearTech have helped this company with several key hires this year as they continue to grow. The Opportunity We’re looking for a Senior Software SupportEngineer to make our client’s product dependable, intuitive, and frustration-free for their global customers. This is not a maintenance role! You’ll lead … improvements across our entire system — backend, frontend, and infrastructure — to fix friction points, enhance usability, and make our platform bulletproof. If you’re a full-stack engineer (Ruby on Rails, JavaScript, AWS) who enjoys solving complex issues, improving processes, and making large systems feel effortless to users, you’ll thrive here. What You’ll Do Own product stability end More ❯
Senior Software SupportEngineer Hybrid – London £70,000 - £90,000 A fast growing eCommerce SaaS company in London who have a global customer base and extremely innovative product suite are in need of an experienced Software Support Engineer. This will be a hugely impactful role, working with Ruby on rails & JavaScript software applications, AWS cloud environments … talented team of Software Engineers & Architects. NearTech have helped this company with several key hires this year as they continue to grow. The Opportunity We’re looking for a Senior Software SupportEngineer to make our client’s product dependable, intuitive, and frustration-free for their global customers. This is not a maintenance role! You’ll lead … improvements across our entire system — backend, frontend, and infrastructure — to fix friction points, enhance usability, and make our platform bulletproof. If you’re a full-stack engineer (Ruby on Rails, JavaScript, AWS) who enjoys solving complex issues, improving processes, and making large systems feel effortless to users, you’ll thrive here. What You’ll Do Own product stability end More ❯
Senior Software SupportEngineer Hybrid – London £70,000 - £90,000 A fast growing eCommerce SaaS company in London who have a global customer base and extremely innovative product suite are in need of an experienced Software Support Engineer. This will be a hugely impactful role, working with Ruby on rails & JavaScript software applications, AWS cloud environments … talented team of Software Engineers & Architects. NearTech have helped this company with several key hires this year as they continue to grow. The Opportunity We’re looking for a Senior Software SupportEngineer to make our client’s product dependable, intuitive, and frustration-free for their global customers. This is not a maintenance role! You’ll lead … improvements across our entire system — backend, frontend, and infrastructure — to fix friction points, enhance usability, and make our platform bulletproof. If you’re a full-stack engineer (Ruby on Rails, JavaScript, AWS) who enjoys solving complex issues, improving processes, and making large systems feel effortless to users, you’ll thrive here. What You’ll Do Own product stability end More ❯
london (city of london), south east england, united kingdom
NearTech Search
Senior Software SupportEngineer Hybrid – London £70,000 - £90,000 A fast growing eCommerce SaaS company in London who have a global customer base and extremely innovative product suite are in need of an experienced Software Support Engineer. This will be a hugely impactful role, working with Ruby on rails & JavaScript software applications, AWS cloud environments … talented team of Software Engineers & Architects. NearTech have helped this company with several key hires this year as they continue to grow. The Opportunity We’re looking for a Senior Software SupportEngineer to make our client’s product dependable, intuitive, and frustration-free for their global customers. This is not a maintenance role! You’ll lead … improvements across our entire system — backend, frontend, and infrastructure — to fix friction points, enhance usability, and make our platform bulletproof. If you’re a full-stack engineer (Ruby on Rails, JavaScript, AWS) who enjoys solving complex issues, improving processes, and making large systems feel effortless to users, you’ll thrive here. What You’ll Do Own product stability end More ❯
Senior 3rd Line SupportEngineer (Infrastructure & Networking) Central London | Up to £52k | Hybrid If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Are you an experienced Third Line SupportEngineer looking to take on more complex infrastructure and networking challenges? We … close-knit team that values expertise, innovation, and continuous improvement. Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards. If you're a hands-on IT Support and Infrastructure specialist with a passion for networking, problem-solving, and delivering excellence in a high-performance MSP environment — this role offers the scope and responsibility you've been More ❯
Role Are you ready to join a fast-growing, ASX-listed company that’s shaping the future of AI-powered accessibility and language solutions? We’re looking for a Seniorsupportengineer (Level 3) to act as the technical lead for our support organisation. This hands-on role focuses on advanced technical problem-solving, process improvement … and driving excellence across our support platform. This role can be performed on a hybrid basis. In this role, you’ll: Resolve complex technical issues escalated from Level 1 and 2 support. Lead improvements to support workflows, platforms, and end-user experience. Reproduce and confirm product defects, collaborating with development teams to fix them. Own and optimise the … end-user computing environment, including devices, licensing, and security. Provide technical guidance and thought leadership within the support organisation. 🟣About You You’ll bring: 5+ years’ experience in technical support, including exposure to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. More ❯
Role Are you ready to join a fast-growing, ASX-listed company that’s shaping the future of AI-powered accessibility and language solutions? We’re looking for a Seniorsupportengineer (Level 3) to act as the technical lead for our support organisation. This hands-on role focuses on advanced technical problem-solving, process improvement … and driving excellence across our support platform. This role can be performed on a hybrid basis. In this role, you’ll: Resolve complex technical issues escalated from Level 1 and 2 support. Lead improvements to support workflows, platforms, and end-user experience. Reproduce and confirm product defects, collaborating with development teams to fix them. Own and optimise the … end-user computing environment, including devices, licensing, and security. Provide technical guidance and thought leadership within the support organisation. 🟣About You You’ll bring: 5+ years’ experience in technical support, including exposure to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. More ❯
Role Are you ready to join a fast-growing, ASX-listed company that’s shaping the future of AI-powered accessibility and language solutions? We’re looking for a Seniorsupportengineer (Level 3) to act as the technical lead for our support organisation. This hands-on role focuses on advanced technical problem-solving, process improvement … and driving excellence across our support platform. This role can be performed on a hybrid basis. In this role, you’ll: Resolve complex technical issues escalated from Level 1 and 2 support. Lead improvements to support workflows, platforms, and end-user experience. Reproduce and confirm product defects, collaborating with development teams to fix them. Own and optimise the … end-user computing environment, including devices, licensing, and security. Provide technical guidance and thought leadership within the support organisation. 🟣About You You’ll bring: 5+ years’ experience in technical support, including exposure to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. More ❯
london (city of london), south east england, united kingdom
AI-Media
Role Are you ready to join a fast-growing, ASX-listed company that’s shaping the future of AI-powered accessibility and language solutions? We’re looking for a Seniorsupportengineer (Level 3) to act as the technical lead for our support organisation. This hands-on role focuses on advanced technical problem-solving, process improvement … and driving excellence across our support platform. This role can be performed on a hybrid basis. In this role, you’ll: Resolve complex technical issues escalated from Level 1 and 2 support. Lead improvements to support workflows, platforms, and end-user experience. Reproduce and confirm product defects, collaborating with development teams to fix them. Own and optimise the … end-user computing environment, including devices, licensing, and security. Provide technical guidance and thought leadership within the support organisation. 🟣About You You’ll bring: 5+ years’ experience in technical support, including exposure to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Curve Group
We're looking for an experienced Senior Application SupportEngineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and … performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating closely with engineering and business teams to drive operational excellence Enhancing processes, documentation, and tooling to support continuous improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge … to join a collaborative, forward-thinking technology environment where you'll be empowered to take ownership, solve problems, and contribute to continuous improvement. If you're passionate about application support, thrive in complex technical environments, and want to make a real impact, we'd love to hear from you More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The Curve Group
We're looking for an experienced Senior Application SupportEngineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and … performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating closely with engineering and business teams to drive operational excellence Enhancing processes, documentation, and tooling to support continuous improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge … to join a collaborative, forward-thinking technology environment where you'll be empowered to take ownership, solve problems, and contribute to continuous improvement. If you're passionate about application support, thrive in complex technical environments, and want to make a real impact, we'd love to hear from you! The Curve Group is a Recruitment Services and Human Resources More ❯
L3 Network Support Specialist (DV CLEARED) Rate: £500 per day inside IR35 Location: Central London Job Type: Contractor Mandatory: Must hold active DV Clearance We are seeking a Senior Cisco Network Engineer/Subject Matter Expert to join our team in London. This role is crucial for supporting customer deployable classified systems and contributing to our mission … of making the world more sustainable through innovation. As a Network SupportEngineer, you will play a key role in incident management and resolution on secure classified systems. Day-to-day of the role: Provide Level 3 network engineering support for the LAN and WAN across all security domains. Primarily handle incident management on our clients’ live … systems, focusing on incidents escalated from 1st and 2nd line resources. Install, configure, deploy, maintain, and diagnose all CISCO Network Devices and supporting cabling and infrastructure. Offer network support, advice, and recommendations for design changes. Liaise and work collaboratively with other third parties, resolver groups, and specified authorities to implement service and technical changes. Update design documentation to capture More ❯
Kingston Upon Thames, England, United Kingdom Hybrid / WFH Options
Reveal Media
Job Title: Senior Azure SaaS Reliability & SupportEngineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯
london (kingston upon thames), south east england, united kingdom Hybrid / WFH Options
Reveal Media
Job Title: Senior Azure SaaS Reliability & SupportEngineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯
london, south east england, united kingdom Hybrid / WFH Options
Reveal Media
Job Title: Senior Azure SaaS Reliability & SupportEngineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯
About the Role We’re looking for a hands-on Application SupportEngineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
About the Role We’re looking for a hands-on Application SupportEngineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
About the Role We’re looking for a hands-on Application SupportEngineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
london (city of london), south east england, united kingdom
Explore Group
About the Role We’re looking for a hands-on Application SupportEngineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient … debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a SupportEngineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong customer advocacy skills and experience … incident response a plus Experience with scripting a plus Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the … teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements More ❯
