4 of 4 Senior Support Engineer Jobs in London

Service Provider (MSP) based in London Bridge. We’re a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security and customer care. The Opportunity We’re looking for an experienced … Senior 3rd Line Engineer to join our growing technical team. This is a pivotal role within the business — acting as the go-to escalation point for complex issues, managing core client infrastructure and cloud environments, and ensuring our centralised RMM, security and monitoring platforms are used to full ...

Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails … environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a Support Engineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong ...

multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully … provide technical assistance as needed (often, in high pressure situations). Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved ...

multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully … provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve ...