Technical Product SupportEngineer An exciting opportunity for a Graduate or experienced technicalsupport professional to join a market-leading, disruptive software company in London as a Technical Product Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. Youll have … technology that is at the forefront of innovation. As the first point of contact for customer issues, youll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London 3 days in office/2 days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Technical Product SupportEngineer … from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply Basic scripting knowledge in Python or More ❯
An exciting opportunity for a Graduate or experienced technicalsupport professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some … that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office/2 days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Technical Software SupportEngineer … from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply Basic scripting knowledge in Python or More ❯
An exciting opportunity for a Graduate or experienced technicalsupport professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some … that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office/2 days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Technical Software SupportEngineer … from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply Basic scripting knowledge in Python or More ❯
Main purpose of the position The Wind Turbine TechnicalSupportEngineer will act as a SME covering some of our client's large offshore wind farms. You will advise on how to optimise the structure of the team processes and provide second line support/remote advice to bringing the wind asset back into operation based … on known-known solutions or in a safe mode when it cannot start based on the standard known solutions. Key responsibilities Support and propagate TechnicalSupport second line business requirements in present and future contracts; Safeguard adequate on time answers and ensuring quality to technical queries; Responsible for developing standard solutions of known-known issues; Responsible … for correctly using TechnicalSupport second line internal processes; Contribute for process management for TechnicalSupport second line internal processes; and Contribute for ensuring second line team performance and development; Assists manager of TechnicalSupport second line; Leads TechnicalSupport second line team to execute TechnicalSupport internal projects. Key More ❯
TechnicalSupportEngineer City of London £28,000-£40,000 TechnicalSupportEngineer Location: City of London Salary: £28,000-£40,000 About the Role We are looking for a talented and motivated TechnicalSupportEngineer who is passionate about technology and enjoys helping people solve problems. You will be the … go-to person for a variety of clients in high-profile sectors including FS, delivering both remote and on-site support across London.One day you could be resolving a complex networking issue, the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. The TechnicalSupportEngineer will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care. What You'll Be Doing Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks More ❯
TechnicalSupportEngineer Role Summary We are looking for a SupportEngineer to act as the technical backbone of our clients support function. In this role, you’ll investigate issues escalated from the Customer Support team, identify root causes, apply data or code-level fixes where suitable, and work closely with engineers … You’ll also help streamline internal operations by producing clear documentation, defining standard procedures, and improving efficiency through thoughtful data analysis and collaboration across teams. Key Responsibilities As the SupportEngineer, you will: Serve as the primary technical escalation point for queries raised by Customer Support. Troubleshoot and resolve issues across integrations, data sources, and internal systems. … Apply minor fixes in Python, TypeScript, or SQL to correct bugs and data discrepancies. Create and run data queries to support reporting, analysis, and operational needs. Communicate technical findings and solutions clearly to both technical and non-technical audiences. Assess customer-reported issues, determine which area of the stack they relate to, and escalate to engineering More ❯
TechnicalSupportEngineer Role Summary We are looking for a SupportEngineer to act as the technical backbone of our clients support function. In this role, you’ll investigate issues escalated from the Customer Support team, identify root causes, apply data or code-level fixes where suitable, and work closely with engineers … You’ll also help streamline internal operations by producing clear documentation, defining standard procedures, and improving efficiency through thoughtful data analysis and collaboration across teams. Key Responsibilities As the SupportEngineer, you will: Serve as the primary technical escalation point for queries raised by Customer Support. Troubleshoot and resolve issues across integrations, data sources, and internal systems. … Apply minor fixes in Python, TypeScript, or SQL to correct bugs and data discrepancies. Create and run data queries to support reporting, analysis, and operational needs. Communicate technical findings and solutions clearly to both technical and non-technical audiences. Assess customer-reported issues, determine which area of the stack they relate to, and escalate to engineering More ❯
Role: IT TechnicalSupportEngineer Location: Site-based with regular travel to construction sites in London. Overview: Hands-on support role delivering Level 2 technicalsupport across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact … for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework. Key Responsibilities: Provide technicalsupport for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment Troubleshoot user issues including account access, hardware faults, and network connectivity Support site IT setups, including server maintenance and … asset inventories and liaise with vendors for warranty repairs Log, prioritise, and resolve incidents using ServiceNow in line with SLAs Contribute to knowledge base (KB) and continuous improvement initiatives Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance Perform on-site support across the region and escalate complex issues where needed Technical Environment: Windows More ❯
Role: IT TechnicalSupportEngineer Location: Site-based with regular travel to construction sites in London. Overview: Hands-on support role delivering Level 2 technicalsupport across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact … for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework. Key Responsibilities: Provide technicalsupport for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment Troubleshoot user issues including account access, hardware faults, and network connectivity Support site IT setups, including server maintenance and … asset inventories and liaise with vendors for warranty repairs Log, prioritise, and resolve incidents using ServiceNow in line with SLAs Contribute to knowledge base (KB) and continuous improvement initiatives Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance Perform on-site support across the region and escalate complex issues where needed Technical Environment: Windows More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Tact
TECHNICALSUPPORTENGINEER/£45K/LONDON/TECH FOR GOOD Are you interested in getting some coding skills on your profile? I'm looking for a junior-level coder or a technicalsupportengineer to join a growing 'tech for good' business. There is progression in this role to become a developer or … a support lead. The business have had funding secured and are looking for more hands on deck. Ideally, you'll have: Strong communication skills Basic coding skills Ability to fix minor data issues Ticket resolution and escalation Any exposure to Python & Typescript is a bonus What's in it for you? £45,000 base salary 27 days holiday plus More ❯
TECHNICALSUPPORTENGINEER/£45K/LONDON/TECH FOR GOOD Are you interested in getting some coding skills on your profile? I'm looking for a junior-level coder or a technicalsupportengineer to join a growing 'tech for good' business. There is progression in this role to become a developer or … a support lead. The business have had funding secured and are looking for more hands on deck. Ideally, you'll have: Strong communication skills Basic coding skills Ability to fix minor data issues Ticket resolution and escalation Any exposure to Python & Typescript is a bonus What's in it for you? £45,000 base salary 27 days holiday plus More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technicalsupport, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective … first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks … and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll More ❯
The job holder plays an important role in TechnicalSupport team by providing daily technicalsupport to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure. The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements … or product quality issues and giving prompt feedback. Job Description · Deal with technical issues that are raised by distributors and sub-distributors. · Sort out cases in relation to product problems and carry out internal case-sharing. · Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors. · Summarise product requirements in the regions … D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met. · Collate product quality issues and give prompt feedback; escalate the issues to TechnicalSupport or R&D team of headquarters in timely manner to improve the quality of products. · Provide promotion of new products to distributors and sub-distributors via training More ❯
The job holder plays an important role in TechnicalSupport team by providing daily technicalsupport to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure. The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements … or product quality issues and giving prompt feedback. Job Description · Deal with technical issues that are raised by distributors and sub-distributors. · Sort out cases in relation to product problems and carry out internal case-sharing. · Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors. · Summarise product requirements in the regions … D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met. · Collate product quality issues and give prompt feedback; escalate the issues to TechnicalSupport or R&D team of headquarters in timely manner to improve the quality of products. · Provide promotion of new products to distributors and sub-distributors via training More ❯
Technical Product SupportEngineer An exciting opportunity for a Graduate or experienced technicalsupport professional to join a market-leading, disruptive software company in London as a Technical Product Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects click apply More ❯
Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technicalsupport and expertise. You will report to the Helpdesk Manager for technical direction … and guidance. Key Responsibilities: Act as the primary technicalsupport contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively … to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team More ❯
Junior TechnicalSupportEngineer - Degree, Networks, Support Salary: £25,000 - £32,000 (depending on experience) + benefitsLocation: Central London The company The company is one of the UK's most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting … opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations.About you * Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1).* Strong knowledge of Windows and macOS environments.* Familiarity with Microsoft 365 or Google Workspace.* Basic understanding of networking (TCP/IP … DNS, DHCP, VPN).* Excellent communication and problem-solving skills.* Detail-oriented and customer-focused with the ability to prioritize tasks.Nice to have * Previous experience in IT support or helpdesk (internships considered).* Knowledge of Active Directory, Azure AD, or Intune.* Basic scripting skills (PowerShell, Bash, Python).* Experience with ticketing systems (Jira, Zendesk, Freshservice).* Awareness of security More ❯
Junior TechnicalSupportEngineer - Degree, Networks, Support Salary: £25,000 - £32,000 (depending on experience) + benefits Location: Central London The company The company is one of the UK's most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an … exciting opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations. About you * Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1). * Strong knowledge of Windows and macOS environments. * Familiarity with Microsoft 365 or Google Workspace. * Basic understanding of networking (TCP … IP, DNS, DHCP, VPN). * Excellent communication and problem-solving skills. * Detail-oriented and customer-focused with the ability to prioritize tasks. Nice to have * Previous experience in IT support or helpdesk (internships considered). * Knowledge of Active Directory, Azure AD, or Intune. * Basic scripting skills (PowerShell, Bash, Python). * Experience with ticketing systems (Jira, Zendesk, Freshservice). * Awareness More ❯
London, England, United Kingdom Hybrid/Remote Options
IDEA StatiCa UK
Are you a structural engineer who’s... ✅ Spent one too many late nights fighting Excel sheets and connection calcs? ✅ Wondering if there’s life beyond mark-ups, RFIs, and checking endless GA drawings? ✅ Secretly jealous of the people who use cool tools instead of writing tedious calc reports? If yes... it might be time to switch sides . Why … you’ll be the expert helping engineers solve problems with state-of-the-art tools instead of spreadsheets and 47 PDF attachments. 🧩 What You’ll Be Doing As a SupportEngineer, you’ll become the go-to technical hero for our UK and Ireland customers. Expect a mix of: Helping engineers apply IDEA StatiCa to real projects … talented and respected engineers in the UK & Ireland Competitive salary, hybrid work setup, training & development Travel to events, workshops and conferences (the enjoyable kind!) Grow your career into training, technical consulting, customer success or product expertise Finally see engineers smiling during design... because your help made their life easier 📬 Ready to Switch Sides? Send your CV + a short More ❯
Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment. A … Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and … cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. More ❯
