9 of 9 Technical Support Engineer Jobs in London

Technical Support Engineer City of London £28,000-£40,000 Technical Support Engineer Location: City of London Salary: £28,000-£40,000 About the Role We are looking for a talented and motivated Technical Support Engineer who is passionate about technology and enjoys helping people solve problems. You will be the … go-to person for a variety of clients in high-profile sectors including FS, delivering both remote and on-site support across London.One day you could be resolving a complex networking issue, the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. The Technical Support Engineer will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care. What You'll Be Doing Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks More ❯

Role Introduction We are looking for an experienced Technical Support Engineer who will be based at one of our customer's sites in the London area to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we … deliver an excellent service and meet agreed SLAs. What You Will Do As a Technical Support Engineer you will provide technical support to one of our customers and their end-users. When appropriate, you will act as a technical escalation route to our 1st line Service Desk. Logging incidents, service requests, changes and problem … tickets in our support platform escalating where necessary Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket. Creating/updating training materials, runbooks and knowledge base articles Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). Remain customer obsessed throughout More ❯

Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a … Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role … integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation More ❯

the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯

Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction … and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively … to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team More ❯

by our 2022 Internal Engagement Survey results of 4.4/5. Discover Genetec's work environment and lively culture in this video The team: We are a community of Technical Support engineers who are committed to satisfy customer needs throughout the EMEA region – a scope encompassing 15+ countries. You will collaborate closely with your colleagues across Sales, R … D, Professional Services, etc., to help provide great service to our customers and support our relationships throughout the region. What your day will look like: Understand Genetec's service contract levels Respond and ensure timely resolution of customer technical issues Represent the image of our company and build trust with customers Perform occasional on-site technical services … Write technical documents and articles on recurring incidents Escalate customer issues through the appropriate channels About you: *We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Degree in Computer Science, Electronics, or equivalent experience Capability to analyze, troubleshoot More ❯

Junior Technical Support Engineer - Degree, Networks, Support Salary: £25,000 - £32,000 (depending on experience) + benefitsLocation: Central London The company The company is one of the UK's most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting … opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations.About you * Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1).* Strong knowledge of Windows and macOS environments.* Familiarity with Microsoft 365 or Google Workspace.* Basic understanding of networking (TCP/IP … DNS, DHCP, VPN).* Excellent communication and problem-solving skills.* Detail-oriented and customer-focused with the ability to prioritize tasks.Nice to have * Previous experience in IT support or helpdesk (internships considered).* Knowledge of Active Directory, Azure AD, or Intune.* Basic scripting skills (PowerShell, Bash, Python).* Experience with ticketing systems (Jira, Zendesk, Freshservice).* Awareness of security More ❯

Junior Technical Support Engineer - Degree, Networks, Support Salary: £25,000 - £32,000 (depending on experience) + benefits Location: Central London The company The company is one of the UK's most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an … exciting opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations. About you * Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1). * Strong knowledge of Windows and macOS environments. * Familiarity with Microsoft 365 or Google Workspace. * Basic understanding of networking (TCP … IP, DNS, DHCP, VPN). * Excellent communication and problem-solving skills. * Detail-oriented and customer-focused with the ability to prioritize tasks. Nice to have * Previous experience in IT support or helpdesk (internships considered). * Knowledge of Active Directory, Azure AD, or Intune. * Basic scripting skills (PowerShell, Bash, Python). * Experience with ticketing systems (Jira, Zendesk, Freshservice). * Awareness More ❯

The apprentice will provide 1st line support via email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US. You will gain an IT qualification in technical support. Role Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the … party applications/systems Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia (On-Call Rota) Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems … excellent service to all customers and be willing to go the extra mile Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualifications Tech and digital professionals in London earn an average More ❯