1 of 1 Senior Support Engineer Jobs in Swindon

Join the Production Software Business Unit (PS BU) to deliver high-quality reactive and proactive support for Hexagon's Mould & Die product suite across global Manufacturing Intelligence (MI) regions. Collaborate closely with the Global Senior Support Manager to build strong relationships with regional teams, support colleagues, and key stakeholders, ensuring effective issue resolution and continuous improvement … in service delivery. Job Responsibilities • Provide reactive support services such as second level support to the regional teams and partner network • Through provision of proactive services, help Hexagon MI regions improve the level of support provided to their end users and be more efficient in their operation. Second Level Support: • Manage complex customer issues that are … and partners • Investigate potential bug fixes and enhancements and, where applicable, liaise with Product Management and Development teams to document and log appropriate requests for software development. • Provide direct support of established resellers who require high levels of support. Pre-sales: • Generate pre-sale collateral that can assist the regions in their technical sales activities; thus, improving standards and More ❯