2 of 2 Senior Support Engineer Jobs in Wiltshire

Ready to take your IT support career to the next level? Join our dynamic consultancy team based in the heart of Salisbury, where technical excellence meets meaningful client relationships. We’re on the hunt for a passionate and proactive 2nd/3rd Line Support Specialist with deep expertise in Microsoft technologies. You’ll be the go-to person … for complex client issues, working across Windows Server, Microsoft 365, Azure, Exchange, and more. What you'll be doing: Providing escalated technical support to clients via remote tools and on-site visits Managing and resolving complex issues across Microsoft-based environments Collaborating closely with consultants to design, implement, and refine solutions Acting as a trusted advisor, ensuring clients get … the most from their tech stack What you'll bring: Proven experience in a 2nd or 3rd line support role Strong hands-on skills with MS technologies (Windows Server, Active Directory, Azure, Microsoft 365, Intune, Exchange) A cool head under pressure and a knack for translating tech speak into plain English A commitment to continuous learning and customer satisfaction More ❯

Join the Production Software Business Unit (PS BU) to deliver high-quality reactive and proactive support for Hexagon's Mould & Die product suite across global Manufacturing Intelligence (MI) regions. Collaborate closely with the Global Senior Support Manager to build strong relationships with regional teams, support colleagues, and key stakeholders, ensuring effective issue resolution and continuous improvement … in service delivery. Job Responsibilities • Provide reactive support services such as second level support to the regional teams and partner network • Through provision of proactive services, help Hexagon MI regions improve the level of support provided to their end users and be more efficient in their operation. Second Level Support: • Manage complex customer issues that are … and partners • Investigate potential bug fixes and enhancements and, where applicable, liaise with Product Management and Development teams to document and log appropriate requests for software development. • Provide direct support of established resellers who require high levels of support. Pre-sales: • Generate pre-sale collateral that can assist the regions in their technical sales activities; thus, improving standards and More ❯