3 of 3 Senior Support Manager Jobs in London

not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant … investment programme in our central quality support team. As experts on a wide number of issues, our Quality Review & Support team (QRST) within the Audit Quality Department (AQD) provides support to our client-facing specialists in audit/assurance. From performing independent quality reviews on a selection … be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. More ❯

is the EMEA head of Production Services for Citi's Crown Jewel- Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities: Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads Production Management for the complex and diverse EMEA clusters - 50 countries … Manage the complex Payments Regulatory Environment for UK and CEP legal entities - responsible for ensuring accurate and timely PSD and DORA reporting. Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production … and basic knowledge of other areas to resolve issues that have impact beyond own area. Establishes strategic plans for function. Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives. Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and More ❯

human service giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As the Senior Business Operations Manager within our Business Excellence team, you'll be responsible for the oversight of the workforce planning, intelligent operations, and training … centre/sales environment Good understanding of workforce planning Good understanding of contact centre technologies including AI Proven management experience leading a multi-functional support team Proven stakeholder management Proven project management skills Familiarity with learning management tools Expert skills in power point and course creation Analytical skills Desirable … voice to digital sales/service channels The interview process Initial conversation with the Talent Acquisition Lead First stage, Teams interview with the Hiring Manager Second stage, in-person task based interview with the Hiring Manager and a wider team member Final stage interview with Exec member About More ❯