1 of 1 Senior Support Manager Jobs in the West Midlands

Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that … system availability, service performance, and continuous improvement across the digital and retail landscape. Key Responsibilities: Provide visionary leadership across digital and retail IT application support Line manage and develop a high-performing support team , including performance and career development Design and implement strategic plans to enhance service quality … and resilience Drive a customer-first culture in IT support, balancing user experience and operational efficiency Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively Maintain and improve service availability , performance monitoring , and incident management Lead problem resolution, root cause analysis, and More ❯