2 of 2 Senior Technician Jobs in West Lothian

of clients. We pride ourselves on our commitment to excellent customer service, rapid issue resolution, and our proactive approach to IT management. Role Summary We are seeking an experienced Senior IT Technician to join our team. This role will support our clients by providing advanced technical assistance, both on our helpdesk and at client premises, troubleshooting complex issues … and contributing to the development and implementation of robust IT solutions. The Senior IT Technician will serve as a key escalation point for technical issues, mentor junior technicians, and support project delivery and system maintenance for client environments. Key Responsibilities Technical Support: Provide high-level technical support for IT incidents and service requests, ensuring issues are resolved promptly … security standards, data protection policies, and ITIL frameworks as applicable. Key Requirements Experience : 5+ years of experience in an IT support role, with at least 2 years at a senior or advanced technician level, preferably in an outsourced or managed IT services environment. Experience in an MSP environment. Technical Proficiency : Strong understanding and hands-on experience with: Implementing More ❯

of clients. We pride ourselves on our commitment to excellent customer service, rapid issue resolution, and our proactive approach to IT management. Role Summary We are seeking an experienced Senior IT Technician to join our team. This role will support our clients by providing advanced technical assistance, both on our helpdesk and at client premises, troubleshooting complex issues … and contributing to the development and implementation of robust IT solutions. The Senior IT Technician will serve as a key escalation point for technical issues, mentor junior technicians, and support project delivery and system maintenance for client environments. Key Responsibilities Technical Support: Provide high-level technical support for IT incidents and service requests, ensuring issues are resolved promptly … security standards, data protection policies, and ITIL frameworks as applicable. Key Requirements Experience : 5+ years of experience in an IT support role, with at least 2 years at a senior or advanced technician level, preferably in an outsourced or managed IT services environment. Experience in an MSP environment. Technical Proficiency : Strong understanding and hands-on experience with: Implementing More ❯