4 Service Analyst Jobs in Buckinghamshire

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication … skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident or request … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update more »

Group Service and Technical Reporting Analyst Location : Volkswagen Group's National Learning Centre, Wymbush Salary : Competitive, DOE + Benefits! Contract : Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric … UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. We are now recruiting for a Group Service and Technical Reporting Analyst to design, develop and manage high quality reports and visualisations e.g. Power BI. You will work with stakeholders across … Group functions, IT and multiple departments within the six VWG UK Brands but primarily for the Service and Technical function within One Aftersales. You will Develop and operate in conjunction with the central database (One Aftersales) to deliver a detailed forecast by line of the S&T business, leading more »

besides. Now we’re looking for a team-focused IT professional to join our Sensitivity Review service. ● Provide troubleshooting expertise to our Sensitivity Review service When you join us in this vital role, you’ll be joining a team that enables UK Government departments to select, review and transfer … digital records consistently and securely for permanent preservation at The National Archives. The tools we use to manage the service incorporate elements of AI and machine learning, and you’ll act as the go-to person when it comes to troubleshooting IT systems, networks, and software. You’ll also … to deliver services on time and schedule. We’ll look for a qualification in a relevant technical subject, and in addition to great customer service skills, you’ll also be ready to work and manage your time on your own initiative. Knowledge of Microsoft Visual Basic, Active Directory and more »