9 of 9 Service Analyst Jobs in the East Midlands

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a … busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and … 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents and requests into More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping … with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don't More ❯

We are looking for a Service Desk Analyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the … team. Previous experience working in a customer service environment is essential. Previous experience working in a technical or troubleshooting environment would be preferred but is not essential as full training will be provided. At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want … discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording More ❯

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. … skills and the ability to work well under pressure in a fast-paced environment. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop More ❯

We are looking for a Service Desk Analyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the … team. Previous experience working in a customer service environment is essential click apply for full job details More ❯

HaloPSA Service Owner Location: Nottingham - Hybrid Working This is a temp to perm role and the salary is £35K to £45K DOE plus excellent benefits Our client is happy to consider an IT Graduate for this role The person will ideally be based in Nottingham close to their office … the successful setup, optimisation and maintenance of Halo PSA. The ideal candidate will have in-depth experience of Halo PSA, Halo ITSM, or Halo Service Desk and will have previous knowledge of being able to create customer workflow & Processes, and also experience integrating with other 3rd party systems. Ideal … experience/qualifications - Experience in implementing and managing ITSM/PSA solutions, preferably HALO PSA Understanding of IT service management and professional services automation principles Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficiency in working More ❯

where you will gain the skills to develop into a capable IT professional. Role The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in … Build laptops and accounts and complete the IT enrolment for each new employee Become the first point of contact (1st line) for all IT Service requests and issues Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible To help employees in More ❯

Technical Services Analyst, fixed-term (12 months) Hybrid/Remote role Overview Within IQVIA's UK & Ireland Healthcare and Government division, the Insight & Feedback team are experts at developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK … health and social care survey programmes. At a local level, we work with hundreds of individual NHS organisations, collecting real-time data on patient, service user and staff experience, engagement and outcomes. Nationally, we run patient and staff survey programmes for the Care Quality Commission, NHS England and the … and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients' needs, can be offered either as a fully managed service or a self-service solution. Our Market Research & Consulting team delivers a range of qualitative market research methodologies to gather deeper insights; and More ❯

industry professional, Node4 has a place for you. About the role During an exciting period of growth, we have an opportunity for a SOC Analyst to join the Node4 Group. As SOC Analyst you will be helping customers effectively respond to and manage cybers security incidents, ranging from … We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is … the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company. TAKE A LOOK AT OUR STORY More ❯