1 to 25 of 141 Service Analyst Jobs in England

Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst … involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. … The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the More ❯

Support Analyst, Service Desk, 1st line, Entry-level COR7380A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst … involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. … The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the More ❯

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm – 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take … ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems, pro-active when dealing More ❯

Service Desk Analyst/1st line IT Support (Cloud) – Hybrid role based near Leeds- Mon – Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst/1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging … and closing tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk … Analyst/1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst/1st line IT Support (Cloud) who has had any previous experience of adding value to a team and More ❯

Service Desk Analyst St. Albans/WFH to £38k Are you a bright, ambitious technologist with experience of supporting users within a Windows environment? You could be progressing your career as a Service Desk Analyst at a technology driven sports betting/gambling company, continually learning and developing your skills. As a Service Desk Analyst … from M25), you'll also the flexibility to work from home 1 day a week (following probation period). About you: You have experience of helping users in a Service Desk/Helpdesk Support role You have strong Windows desktop administration (Windows 10/11) You have a pro-active attitude with a desire to help people You have … prioritisation skills You have a good working knowledge of Exchange, Active Directory, Group Policy, Entra ID, Intune, SCCM, Office 365, Teams What's in it for you: As a Service Desk Analyst you will earn a competitive package: Salary to £38k 25 days holiday, rising to 30 after 2 years Enhanced parental leave Contributory pension scheme Private Medical More ❯

Service Desk Analyst St. Albans/WFH to £38k Are you a bright, ambitious technologist with experience of supporting users within a Windows environment? You could be progressing your career as a Service Desk Analyst at a technology driven sports betting/gambling company, continually learning and developing your skills. As a Service Desk Analyst … from M25), you'll also the flexibility to work from home 1 day a week (following probation period). About you: You have experience of helping users in a Service Desk/Helpdesk Support role You have strong Windows desktop administration (Windows 10/11) You have a pro-active attitude with a desire to help people You have … prioritisation skills You have a good working knowledge of Exchange, Active Directory, Group Policy, Entra ID, Intune, SCCM, Office 365, Teams What's in it for you: As a Service Desk Analyst you will earn a competitive package: Salary to £38k 25 days holiday, rising to 30 after 2 years Enhanced parental leave Contributory pension scheme Private Medical More ❯

Service Desk Analyst St. Albans/WFH to £38k Are you a bright, ambitious technologist with experience of supporting users within a Windows environment? You could be progressing your career as a Service Desk Analyst at a technology driven sports betting/gambling company, continually learning and developing your skills. As a Service Desk Analyst … from M25), you'll also the flexibility to work from home 1 day a week (following probation period). About you: You have experience of helping users in a Service Desk/Helpdesk Support role You have strong Windows desktop administration (Windows 10/11) You have a pro-active attitude with a desire to help people You have … prioritisation skills You have a good working knowledge of Exchange, Active Directory, Group Policy, Entra ID, Intune, SCCM, Office 365, Teams What's in it for you: As a Service Desk Analyst you will earn a competitive package: Salary to £38k 25 days holiday, rising to 30 after 2 years Enhanced parental leave Contributory pension scheme Private Medical More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and … technical competency you will be an outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN More ❯

Allen Lane are proud to be supporting the London Borough of Newham in their search to appoint a Senior Service Desk Analyst on a permanent basis. This is an exciting opportunity to join Newham’s Digital, Data and Technology (DDaT) service at a transformative time for the borough. You’ll help to deliver secure, reliable, and user … centred digital support that enables staff to provide the best possible services for residents. If you’re a Senior Analyst with at least 2 years line management experience, a passion for great customer service, strong technical expertise and a desire to make a real impact, we’d love to hear from you. The role As a Senior Service Desk Analyst, you will: Lead and mentor Service Desk Analysts, ensuring the effective management of incidents and service requests across the Council Act as an escalation point for complex technical issues, particularly in Windows 10/11, Microsoft 365, Intune, and Azure/Entra ID environments Deliver a responsive and professional IT support service that More ❯

Allen Lane are proud to be supporting the London Borough of Newham in their search to appoint a Senior Service Desk Analyst on a permanent basis. This is an exciting opportunity to join Newham’s Digital, Data and Technology (DDaT) service at a transformative time for the borough. You’ll help to deliver secure, reliable, and user … centred digital support that enables staff to provide the best possible services for residents. If you’re a Senior Analyst with at least 2 years line management experience, a passion for great customer service, strong technical expertise and a desire to make a real impact, we’d love to hear from you. The role As a Senior Service Desk Analyst, you will: Lead and mentor Service Desk Analysts, ensuring the effective management of incidents and service requests across the Council Act as an escalation point for complex technical issues, particularly in Windows 10/11, Microsoft 365, Intune, and Azure/Entra ID environments Deliver a responsive and professional IT support service that More ❯

Allen Lane are proud to be supporting the London Borough of Newham in their search to appoint a Senior Service Desk Analyst on a permanent basis. This is an exciting opportunity to join Newham’s Digital, Data and Technology (DDaT) service at a transformative time for the borough. You’ll help to deliver secure, reliable, and user … centred digital support that enables staff to provide the best possible services for residents. If you’re a Senior Analyst with at least 2 years line management experience, a passion for great customer service, strong technical expertise and a desire to make a real impact, we’d love to hear from you. The role As a Senior Service Desk Analyst, you will: Lead and mentor Service Desk Analysts, ensuring the effective management of incidents and service requests across the Council Act as an escalation point for complex technical issues, particularly in Windows 10/11, Microsoft 365, Intune, and Azure/Entra ID environments Deliver a responsive and professional IT support service that More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools More ❯

# Service Management AnalystJob Req ID: 52623Posting Date: 31 Oct 2025Function: ServiceUnit: BusinessLocation: Exeter (R620), Exeter, United KingdomSalary: 30,610 Join BT as a Service Management Analyst Shape the Future of Consumer Location: Exeter Salary: £30,610 We've always been an organisation with purpose; to use the power of communications to make a better world. You … careers. If that's you and what you're looking for, we'd love you to be part of our future. Why this role matters The role of the Service Management Analyst sits within the Service Management team on the Devon and Cornwall Police Managed ICT Contract.The purpose of the Service Management Analyst role is … to provide support to other processes that sit within the team.This role is primarily accountable for managing the submission of service requests and the governance of SIMAC (Soft Installs, Moves Additions & Changes). Responsibilities include developing and maintaining standardised templates and workflows for both IT and business service requests and the vetting of software request. The person in More ❯

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three … IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support … escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used More ❯

Job Title: IT Service Desk Analyst/1st & 2nd Line Support (System Migration) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Duration: 2 months initially Pay frequency: Weekly Start date: ASAP Standard hours: Mon-Fri , 8 hours per day - 8am-4pm/9am-5pm/10am-6pm Company: We are … assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support or application support experience and ideally have operated in a 1st and/or 2nd line … capacity in a project environment. Main Duties: Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues Provide IT Service Desk Analyst/1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops Complete online and email ticket More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and … an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN More ❯

Service Desk Analyst II Overview As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues … and SLAs/timelines while adhering to all SOPs and guidelines. You are expected to contribute to the identification and creation of support documentation such as knowledge base articles, service advisories, user-facing guides and help improve the support process by providing feedback from observations in the daily routines. Role is based onsite, Leeds, West Yorkshire, United Kingdom. Responsibilities … as well as provide timely and accurate updates to the reporter. Help maintain and update onboarding documentation and processes for new hires Help ensure that processes used by the service desk team are well-documented and communicated Triage service requests and escalate as necessary with the IT functional teams (e.g., Security, Engineering, DevOps, etc.) on major initiatives to More ❯

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT … Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows/Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke … SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … Other Business, and agree next steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major … new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow More ❯