6 Service Analyst Jobs in Edinburgh

Job Title: Service Desk Analyst Location: Edinburgh Salary: £24,000 - £28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team … where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated … up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft more »

IT Service Desk Analyst Edinburgh (Office) £27,500-£30,000 + Training + Pension + Life Assurance An excellent opportunity to join an established firm and play a pivotal role at the forefront of their growing IT Department, who are looking for an IT Service Desk Analyst … Department. You will oversee a varied range of tasks, such as support and maintenance of the existing infrastructure, troubleshooting and consistently provide great customer service in alignment with business requirements. Due to the nature of this position, the role is office-based 5 days a week in Edinburgh. The … ideal candidate will have previous experience in an IT Support/Service desk role across 1st and 2nd line, working on Windows 11 OS, and mobile hardware setup. This position will suit a proactive and motivated individual with great communication and stakeholder skills, seeking a role to grow and more »

The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting the Service more »

IT Service Desk Analyst - 3 month contract - Edinburgh Hybrid working - Immediate start available My client is a leading Charity in Edinburgh who are seeking a proactive and customer-focused individual to join their busy Service Desk Team. You will play a crucial role in providing ongoing support … with team members and escalate complex issues if required as well as follow up until these are resolved. Maintain accurate records of incidents and service requests using the designated ticketing system. Assist in the implementation and testing of IT infrastructure projects as required. Requirements: Excellent analytical and problem-solving … skills, with the ability to diagnose and resolve technical issues quickly and efficiently. Experience of supporting users both remotely and on-site. Strong customer service focus, with a passion for providing high-quality support to users. Ability to quickly establish rapport and build effective relationships with colleagues and stakeholders. more »

Excellent opportunity for an IT Service Desk Analyst to join a prestigious Edinburgh organisation. You will have commercial experience providing both 1st and 2nd line support for a wide range of areas and technologies including PCs, printers, applications, and systems. Responsibilities: Log, prioritise, and track Service Desk … progress of calls Set up and management of various user accounts Review and release quarantined emails Support of remote homeworker installations Creating and maintaining Service Desk documentation Support of the following Tech: Dell Laptops Windows 11 OS Microsoft Office 365 Two Factor authentication administration IOS mobile devices iManage Work10 … document management software Experience required: Commercial IT Support/Service Desk experience, ideally within a Professional Services sector Broad knowledge of IT, in particular, Microsoft OS and applications. Also good knowledge of all audio/visual technologies Good communicator and diplomatic – able to communicate with non-IT staff in more »

Job Summary: Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients more »