20 of 20 Service Analyst Jobs in Edinburgh

Join to apply for the IT Service Analyst (m/f/d) role at BaseBeyond GmbH 1 day ago Be among the first 25 applicants Join to apply for the IT Service Analyst (m/f/d) role at BaseBeyond GmbH Error Handling & Technical … required. Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure. Customer Service Skills: Excellent communication skills and a strong customer service orientation. Motivated & Independent: Highly motivated with the ability to work independently and as part … Technology Industries Software Development Referrals increase your chances of interviewing at BaseBeyond GmbH by 2x Sign in to set job alerts for “Information Technology Analyst” roles. Dunfermline, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland More ❯

Service Desk Analyst (Fixed-term Contract) This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward resolution … and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. … The Service Desk Analyst will be in direct contact with customers on a regular basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is accountable for driving up More ❯

and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service … of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and More ❯

with your recruiter to learn more. Base pay range Edinburgh, 30k + 11% pension This role is based on-site at Edinburgh Park. IT Service Desk Analyst Your new company An exciting opportunity for an experienced IT Service Desk Analyst to join a successful fintech organisation … and help them shape their new in-house service desk operations. This company has been operating for more than 20 years and works with many leading organisations within the financial services sector. They employ around 150 staff and have a modern HQ office in Edinburgh. Your new role Working … closely with the IT Service Desk Manager, you will ensure that effective support is provided across IT operations and the service desk operates efficiently and gives confidence to the business. You will have experience operating within an ITIL environment and be confident working under key service metrics More ❯

Service Desk Analyst Date posted: 02/22 | Location: Edinburgh, United Kingdom | Company: Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses worldwide, from local coffee shops … process-driven colleague to join us. Day-to-Day Responsibilities Respond to inbound technical helpdesk tickets and calls within targeted timescales. Provide excellent customer service with regular updates and effective communication. Assist merchants/customers using Ingenico tools, ensuring proper management and updates. Follow escalation procedures when necessary and More ❯

IT Service Desk Analyst - Law Firm - Edinburgh A leading law firm based in Edinburgh requires an IT Service Desk Analyst with strong 1st & 2nd line IT support experience. You will be part of the wider team across company sites in Scotland, based in the Edinburgh office … 1st & some 2nd line IT support experience in Windows 10 and MS Office 365 Administration of Active Directory & Microsoft Exchange Worked on an IT Service Desk for at least 12 months Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems, digital … Azure), Hyper-V or Citrix Duties in the role include: Providing 1st and some 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Participate in IT projects More ❯

Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus. Beyond just problem-solving, this role offers the chosen … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst More ❯

Business Analyst, Amazon Customer Service Description Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company; to build a place where people can … come to find and discover anything they might want to buy online. Description Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company; to build … next generation analytics technologies, insights, and improve the customer experience together with our worldwide (WW) partners under the Quality & Escalations space. As a Business Analyst, you will translate business problems into actionable business insights. You are an analysis expert who leverages a variety of data platforms and analytical tools More ❯

Social network you want to login/join with: I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times … resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft 365 services. This More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, edinburgh col-narrow-left Client: Bodycote Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote … people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based … processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service More ❯

and analytics across a range of industries to stay at the forefront of data-driven and digital solutions. What's the role? The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise … of AI and automation. As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We … individuals to join us; we're seeking visionaries who will evolve with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis. The aim remains consistent: to uphold LCP’s unwavering commitment to exceptional user experience across all locations. Key Responsibilities More ❯

Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should … of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face-to-face client … infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network, and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. This More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes More ❯

and Mobile Devices Asset Register Maintenance Remote support to other internal clients Daily checks and BAU monitoring and fault resolution Ensuring that the correct service desk processes and procedures are followed Basic connectivity and network troubleshooting Knowledge sharing and mentoring Documentation of technical fault solutions Recommend improvements to all More ❯

Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Reading, Southampton Business Line: Enabling Functions Date published: 28-May-2025 Job Title: Data Analyst/Technical Business Analyst Connect to your Industry: Do you enjoy being the “voice of the business" ensuring that our technology teams deliver … solutions that meet business needs? If so, this opportunity is for you! Deloitte is looking for a mid-level Data Analyst/Technical Business Analyst to join its talented Business Change & Analysis team. Connect to your career at Deloitte: Deloitte drives progress. Using our expertise, we help clients More ❯

Social network you want to login/join with: Senior Business Analyst - IAM & PAM (Financial Services), edinburgh col-narrow-left Client: Trust In SODA Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide … Job Description: Title: Senior Business Analyst - IAM & PAM - Financial Services Location: Remote (within the UK, with possible travel within the UK) Salary: Up to £580 per day (inside IR35) Contract: 12 Months Responsibilities: Leading business analysis workstreams from discovery through to delivery, translating complex business needs into clear, actionable More ❯

permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution … the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will More ❯

Social network you want to login/join with: Business Analyst (Financial Services), edinburgh col-narrow-left Client: Trust In SODA Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Title … Business Analyst - Cyber Security - Financial Services Location: Remote (within the UK, with possible travel within the UK) Salary: Up to £500 per day (inside IR35) Contract: 12 Months Responsibilities: Leading analysis across technical and business change projects, with a focus on cyber security. Managing the end-to-end requirements More ❯

Business Analyst or Project Manager (Change/Transformation) - Financial Services Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important … can take you. And you're ready to write the next chapter of your career story: a challenging and rewarding role as a Business Analyst or Project Manager in Edinburgh & Glasgow. Let's Get Down To Business Capco are looking for Change Managers with experience in either Banking, Life More ❯

EU work permit required: Yes Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: A Financial Services Company is currently seeking a Product Analyst to help assist in optimising their Asset Financing/Lending platform. The role will be multi-faced in nature, analysing business requirements, data analysis More ❯