1 to 25 of 51 Service Analyst Jobs in Manchester

Join to apply for the Service Design Analyst role at NCC Group 1 week ago Be among the first 25 applicants Join to apply for the Service Design Analyst role at NCC Group Direct message the job poster from NCC Group Service Design Analyst … managed security services delivered to a single, strategic client. As a key member of our growing team, you’ll bring a passion for cybersecurity, service design, and operational excellence, ensuring that all services are delivered to the highest standards and in alignment with client expectations. In this role, you … ll take ownership of the design, documentation, and continual improvement of a bespoke portfolio of security services for a valued client. Working closely with Service Delivery Managers, operational teams, and technical experts, you will ensure services are clearly defined, effective, and evolve alongside client needs. If you’re ready More ❯

L&Q Greater Manchester, England, United Kingdom Join or sign in to find your next job Join to apply for the Service Desk Analyst role at L&Q L&Q Greater Manchester, England, United Kingdom Join to apply for the Service Desk Analyst role at L … L&Q. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: WHL, Stratford Office Persona: Office based with one day a week working … place on 27th-28th May 2025 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Service Desk Analyst Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team More ❯

Service Design Analyst Manchester, Cheltenham or London We’re offering an exciting opportunity to help shape and optimise the design of multiple managed security services delivered to a single, strategic client. As a key member of our growing team, you’ll bring a passion for cybersecurity, service … ll take ownership of the design, documentation, and continual improvement of a bespoke portfolio of security services for a valued client. Working closely with Service Delivery Managers, operational teams, and technical experts, you will ensure services are clearly defined, effective, and evolve alongside client needs. If you’re ready … our managed services are properly designed, documented, and continuously enhanced to meet the evolving needs of the client. You will be empowered to drive service improvement initiatives and embed service excellence into our operations. Service Design & Documentation Design and maintain detailed service documentation tailored specifically for More ❯

Join to apply for the Service Desk Analyst role at TieTalent 3 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at TieTalent Get AI-powered advice on this job and more exclusive features. About Looking to take … environment? About Looking to take your IT skills to the next level in a global, fast-paced environment? We’re recruiting an experienced IT Service Desk Analyst for a 6-month fixed-term contract based in Manchester—with a strong likelihood of extension or potential for a permanent … hybrid working with 2 days per week in the Manchester office. If you’re someone who thrives on solving problems, delivering top-tier customer service, and keeping users connected, this could be your ideal next move. You'll provide 1st line support within a professional services environment, working across More ❯

Service Desk Analyst Duration: 4 Months Start: ASAP Location: Onsite in Manchester Rate: £112.98 per day (£16.14 per hour) IR35 Status: Inside We are currently looking for a Service Desk Analyst to supporting one of our prestigious clients within the Public Sector. As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. Skills- 1. Previous relevant work experience as a Service Desk Analyst. 2. Customer Service Techniques: Techniques for identifying, gathering, and validating customer needs in the delivery of IT services. 3. Teamwork: collaborating … If your qualification aligns with this position, please apply by submitting your CV below. To apply today, contact Neha Cherian at email Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds. Certes Computing (and all of its subsidiary More ❯

GRAYCE Manchester, England, United Kingdom Join or sign in to find your next job Join to apply for the Graduate Service Desk Analyst role at GRAYCE GRAYCE Manchester, England, United Kingdom 3 days ago Be among the first 25 applicants Join to apply for the Graduate Service Desk Analyst role at GRAYCE This range is provided by GRAYCE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from GRAYCE Job Position: Graduate Service Desk Analyst Location … Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Overview of role : Service Desk Support Analysts work as part of the IT Support Team, responsible for the day-to-day support operations. This includes taking customer enquiries More ❯

Join to apply for the Service Desk Analyst role at THG Ingenuity Join to apply for the Service Desk Analyst role at THG Ingenuity Get AI-powered advice on this job and more exclusive features. About THG Ingenuity THG Ingenuity is a fully integrated digital commerce … to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. The Role As a Ingenuity Service Desk Analyst/Ingenuity Support Engineer within THG’s Ingenuity Service Centre, you will play a key role in supporting the digital … platforms. Acting as the initial point of contact for all Customer queries and issues, you will handle a wide range of tasks, including managing service incidents, fulfilling user requests, and resolving application or system issues across departments. Working across a diverse portfolio of business-critical areas ranging from customer More ❯

Service Design and Transition Analyst Grade: 6 Directorate: IT Services Division: IT Service Management About IT Services IT Services at the University of Manchester is a vibrant and fast-moving department, focused on delivering excellent customer service and quality services for our staff, students, and researchers. … The Role The role is to coordinate an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package that meets the agreed Service Transition and Operational Readiness measures, which includes the creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. The Person The successful candidate should be able to demonstrate: Proven experience of coordinating/ More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/… Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and ambition to progress … yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career More ❯

Service Desk Analyst Location: Manchester (on-site) Contract Length: 3 months Pay: Hourly day rate (contractor) Previous experience working within a Higher Education Overview of the Role/Team The Team Our IT Support Team provides a critical service to staff and students across a respected Higher … values, and we pride ourselves on taking the time to understand and support the unique needs of those we serve. The Role As a Service Desk Analyst, you'll manage your own queue of support tickets and incoming queries. With the guidance of your team, you'll assess … enjoys working directly with people and troubleshooting technical problems. Your work will involve responding to telephone queries, providing in-person support, and handling self-service tickets, ensuring that IT remains an enabler for learning, research, and collaboration. What We’re Looking For: Be a great communicator who listens empathetically More ❯

Come and join us as an IT Service Desk Analyst at our Head Office in Cheadle, near Stockport. Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction. With our 19,000 employees at … people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living. About the Role Our IT Service Desk is the central point of contact regarding all business IT incidents, changes and task for our internal customers within the UK/Ireland … region. We manage our service through a ticket management system, by phone and sometimes in person. As an IT Service Desk Analyst, you will providing first line IT support to internal customers across the region. Consistently provide high standards of customer service, ensuring that all users More ❯

respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork … applies. Summary of the role: The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will More ❯

Service Desk Analyst Rate - £14.80 (an hour) Duration - 3 Months initially Location - Manchester (Hybrid) Ir35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the … the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part More ❯

one of the widest ranges of investments on the market - including shares, funds, trusts and ETFs. Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can look to our expert team of journalists and … an engaged community of investors on the UK’s number one flat-fee investment platform. We've got our ii open for our next Service Management Analyst Working within an ITIL environment, the Service Management Analyst will focus on ensuring that effective and efficient planning, tracking … place to ensure the business continues to operate and serves its customers, including but not limited to: Major Incident Planning & Management Problem & Change Management Service Transition Business Continuity Planning, Management and Testing Facilitate meetings as needed with key stakeholders, ensuring all required resources, approvers and decision makers are present More ❯

Social network you want to login/join with: Description :The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC … resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other … Maintain knowledge of current IT trends and advancements. Responsible for other opportunities as required. Full time – Five days a week - In the office position (Service Desk is the face of IT) On-call availability and some evening and weekend hours. Job Specifications: Proven analytical and problem-solving abilities. Ability More ❯

We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues … and complete requests, ensuring a seamless experience for end users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have … issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities More ❯

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve … issues and complete requests, ensuring a seamless experience for end users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will … issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities More ❯

gaming, then it's to time to join us. Job Purpose This role plays a pivotal part in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Leveraging ITIL … aligned practices and SFIA-defined competencies, you will provide exceptional support to end-users while contributing to the ongoing improvement of IT service delivery. This is a full-time, 4-day-per-week position (4 out of 7 days) supporting a 24/7 Service Desk, requiring a … flexible approach to working hours. Job Duties • Log, categorise, and prioritise incidents through the Solarwinds Service Desk ITSM tool, ensuring alignment with ITIL processes. • Carry out initial triage; troubleshoot and resolve incidents where possible or escalate to appropriate resolver groups. • Manage and track incidents through to resolution, ensuring SLA More ❯

of betting and gaming, then it's time to join us. Job Purpose This role is crucial in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Using ITIL … aligned practices and SFIA-defined competencies, you will provide exceptional end-user support and contribute to improving IT service delivery. This is a full-time, 4-day-per-week position supporting a 24/7 Service Desk, requiring flexibility in working hours. Job Duties Log, categorize, and prioritize … incidents using Solarwinds Service Desk ITSM, aligned with ITIL processes. Perform initial triage; troubleshoot and resolve incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base articles for service improvement. Share resolutions More ❯

Locations: Birmingham, Cardiff, Glasgow, London Holborn, Manchester and Woking Global Grade: A2 Intake Date: April YOUR ROLE As a Service Delivery Analyst working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will provide IT service management expertise that will transform how our … clients conduct their day-to-day business. You will assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation, and continuous service improvement. On the … Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. YOUR SKILLS AND EXPERIENCE Impressive More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, bolton, greater manchester col-narrow-left Client: Bodycote Location: bolton, greater manchester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col … people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based … processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service More ❯

experiment and be yourself. This is what #LifeAtBNYMellon is all about. We're seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . … Overview The Technology Service Centre offers an opportunity to become part of a high performing team with a passion for technology, always seeking to improve, and where we have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the … Provide first line/SME technical support to all BNY Mellon Employees & Contractors Respond to requests for technical assistance via phone, chat, and Self-Service WEB tickets Assist users with password resets and unlocks Troubleshoot Microsoft Office/Outlook 2013/16/O365 Provide Smart Hands support assistance More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT … experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great … benefits Location: Bolton, Greater Manchester – Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to More ❯

Social network you want to login/join with: Junior/1st Line, IT Service Desk Analyst, Bolton col-narrow-left Client: GK Recruitment Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 5c2b4db21b15 Job Views: 3 Posted: 07.05.2025 Expiry Date: 21.06.2025 col … will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support to the user … quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with: Problem-solving attitude and aptitude. Good communication skills both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. An More ❯