1 to 25 of 56 Service Analyst Jobs in the North West

Social network you want to login/join with: IT Service Operations Technical Analyst, warrington, cheshire col-narrow-left Client: Bodycote Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote operates an international network of facilities serving a wide range of industries … commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business … service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service More ❯

commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business … service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service More ❯

the future of betting and gaming, then it's to time to join us. Job Purpose This role plays a pivotal part in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Leveraging ITIL-aligned practices and SFIA-defined … competencies, you will provide exceptional support to end-users while contributing to the ongoing improvement of IT service delivery. This is a full-time, 4-day-per-week position (4 out of 7 days) supporting a 24/7 Service Desk, requiring a flexible approach to working hours. Job Duties • Log, categorise, and prioritise incidents through the Solarwinds … Service Desk ITSM tool, ensuring alignment with ITIL processes. • Carry out initial triage; troubleshoot and resolve incidents where possible or escalate to appropriate resolver groups. • Manage and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use More ❯

L&Q Greater Manchester, England, United Kingdom Join or sign in to find your next job Join to apply for the Service Desk Analyst role at L&Q L&Q Greater Manchester, England, United Kingdom Join to apply for the Service Desk Analyst role at L&Q This range is provided by L&Q. Your actual … pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: WHL, Stratford Office Persona: Office based with one day a week working from home Salary: £32,881 per annum Closing date for completed applications: 20th May … Interviews taking place on 27th-28th May 2025 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Service Desk Analyst Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible More ❯

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end … users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear … and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support - Provide first-line More ❯

We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. … With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon … and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support - Provide first-line More ❯

to help shape the future of betting and gaming, then it's time to join us. Job Purpose This role is crucial in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Using ITIL-aligned practices and SFIA-defined … competencies, you will provide exceptional end-user support and contribute to improving IT service delivery. This is a full-time, 4-day-per-week position supporting a 24/7 Service Desk, requiring flexibility in working hours. Job Duties Log, categorize, and prioritize incidents using Solarwinds Service Desk ITSM, aligned with ITIL processes. Perform initial triage; troubleshoot … resolve incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base articles for service improvement. Share resolutions via knowledge management tools to prevent recurrence. Identify incident trends and assist in root-cause analysis. Support Major Incident Management during high-priority incidents, ensuring minimal More ❯

innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies. Summary of the role … The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a … the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will be fully on-site in More ❯

Social network you want to login/join with: Job Title: Service Desk Analyst We are looking for a Service Desk Analyst to join our team at TVS Supply Chain Solutions, committed to providing excellent IT Support. As a Service Desk Analyst, you will provide 1st level support for our internal customers and colleagues … regarding their IT equipment and software. Excellent customer service skills and a passion for customer service excellence are essential, as you will be the face of IT and the first point of contact. Job Responsibilities You will work as part of the Central Service Desk team in Chorley, supporting onsite, via telephone, email, and Service Desk … Provide remote and onsite assistance. Qualifications and Skills Excellent communication skills, both written and verbal. Strong problem-solving abilities. Ability to work independently with good organizational skills. Exceptional customer service skills with a focus on customer impact. Understanding of service and network infrastructure, including telephony systems. Experience with Office 365 administration and training. Support experience with Windows More ❯

Senior IT Service Desk Technician - Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed. Required … Experience & Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS, MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong communication and documentation skills More ❯

people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves … breadth and depth of advice expertise to deliver first-class results. Read more about us and available career opportunities here: and Job Description What will you be doing? IT Service Desk Analysts provide first line technical support to all Evelyn Partners staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests … and responding to queries raised by email or self-service. As Service Desk Analyst, some of your responsibilities will include: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service More ❯

Join to apply for the Service Design Analyst role at NCC Group 1 week ago Be among the first 25 applicants Join to apply for the Service Design Analyst role at NCC Group Direct message the job poster from NCC Group Service Design Analyst We’re offering an exciting opportunity to help shape and … optimise the design of multiple managed security services delivered to a single, strategic client. As a key member of our growing team, you’ll bring a passion for cybersecurity, service design, and operational excellence, ensuring that all services are delivered to the highest standards and in alignment with client expectations. In this role, you’ll take ownership of the … design, documentation, and continual improvement of a bespoke portfolio of security services for a valued client. Working closely with Service Delivery Managers, operational teams, and technical experts, you will ensure services are clearly defined, effective, and evolve alongside client needs. If you’re ready to make a lasting impact within a client-dedicated environment, we’d love to hear More ❯

Service Design Analyst Manchester, Cheltenham or London We’re offering an exciting opportunity to help shape and optimise the design of multiple managed security services delivered to a single, strategic client. As a key member of our growing team, you’ll bring a passion for cybersecurity, service design, and operational excellence, ensuring that all services are delivered … expectations. In this role, you’ll take ownership of the design, documentation, and continual improvement of a bespoke portfolio of security services for a valued client. Working closely with Service Delivery Managers, operational teams, and technical experts, you will ensure services are clearly defined, effective, and evolve alongside client needs. If you’re ready to make a lasting impact … a key role in ensuring our managed services are properly designed, documented, and continuously enhanced to meet the evolving needs of the client. You will be empowered to drive service improvement initiatives and embed service excellence into our operations. Service Design & Documentation Design and maintain detailed service documentation tailored specifically for the client, including service More ❯

The postholder undertakes a key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow … Summary The postholder undertakes a key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. The role requires a high level of technical ability, acting as the technical escalation point within the … Active Directory, and analytical skills, with the ability to see patterns and trends. About the Role Champion our customers within the team – understand how their technology needs, and the service we offer them, affect, enable, and influence the collective success of St John Ambulance. Act as a technical escalation point for the technology support team, supporting the team by More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful … 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support who has had any More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester … Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester … Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have More ❯

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next … s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us... Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst Salary: up to £30k DOE plus great benefits Location: Bolton, Greater Manchester … Hybrid working is in place If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have More ❯

Join to apply for the Service Desk Analyst role at TieTalent 3 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at TieTalent Get AI-powered advice on this job and more exclusive features. About Looking to take your IT skills to the next level in a global … fast-paced environment? About Looking to take your IT skills to the next level in a global, fast-paced environment? We’re recruiting an experienced IT Service Desk Analyst for a 6-month fixed-term contract based in Manchester—with a strong likelihood of extension or potential for a permanent role. The role offers hybrid working with … days per week in the Manchester office. If you’re someone who thrives on solving problems, delivering top-tier customer service, and keeping users connected, this could be your ideal next move. You'll provide 1st line support within a professional services environment, working across a broad range of technologies, including: Microsoft Office & Exchange Active Directory Citrix & VPN Vmware More ❯

collaborative and supportive culture where you can develop your skills and grow your career. We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly. What You'll Do: Provide 1st and 2nd line IT support via … when needed. Assist with on-boarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office and more. Ability to work in a fast-paced, agile environment. Why Work With Us? If you More ❯

Account, you have access to one of the widest ranges of investments on the market - including shares, funds, trusts and ETFs. Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can look to our expert team of journalists and their regular news and insights. … Join an engaged community of investors on the UK’s number one flat-fee investment platform. We've got our ii open for our next Service Management Analyst Working within an ITIL environment, the Service Management Analyst will focus on ensuring that effective and efficient planning, tracking and operational mechanisms are in place to ensure the … business continues to operate and serves its customers, including but not limited to: Major Incident Planning & Management Problem & Change Management Service Transition Business Continuity Planning, Management and Testing Facilitate meetings as needed with key stakeholders, ensuring all required resources, approvers and decision makers are present and engaged to support activities across the service management function. Ensure effective and More ❯

Location United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help to provide support to users of all IT Business Services … management tools. Key Responsibilities and Duties Investigate anomalies with the key applications and work with suppliers to identify and resolve issues. Accurate ticket logging of all IT incidents and service requests whilst managing your ticket queue, making sure calls are prioritized and closed within SLA. Assisting the broader IT Teams with the preparation of hardware/software for implementation … should be escalated to management. Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services Develop ongoing relationships through quality of service provided and management of customer expectations Technical Skills Knowledge and proficiency in: Desktop Support Microsoft 365 Key Capabilities Aptitude and desire to learn new skills Strong communication skills, both More ❯

Focus is a fast-growing managed service provider. We provide best-in-class service to a growing number of clients throughout the North West and UK. Client retention is high and a significant percentage of new business comes from client referrals due to our focus on the client. We have strong partnerships with industry-leading partners to ensure … we deliver the right and best service that our clients expect, but also to ensure our people are trained and supported by the right partners. As well as supporting our clients’ technology strategy and day-to-day technical needs, Focus Technology help our clients to enable their business with the right bespoke technical solutions which we also project manage … technical support arena to join our fast-growing consulting businesses just outside of Wigan, Manchester. The successful candidate will have a strong focus on delivering best-in-class customer service delivery. Dedicated to providing an outstanding service to our growing number of clients throughout the UK. Our high client retention rate is a testament to the excellent partnership More ❯

IT Service Desk Analyst IT Service Desk Analyst Telent are looking for an IT Service Desk Analyst to join the Network Services team at our Bootle, Liverpool office, as part of our Managed Service Operations Delivery team. This is an office-based role, working between the hours of 08:00am-5:00pm, Monday … Friday, requiring the successful candidate to be commutable to Bootle. We are looking for an IT Service Desk Analyst that has a passion for IT, an intrigue of installing applications/software/IT hardware, and the desire to be involved in crucial business operational tasks relating to troubleshooting and 1st line fixing. This is a telephone/… Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you’ll do: You will be responsible for full end to end resolution of incoming IT related issues, providing technical and non-technical assistance to More ❯

IT Service Desk Analyst IT Service Desk Analyst Telent are looking for an IT Service Desk Analyst to join the Network Services team at our Bootle, Liverpool office, as part of our Managed Service Operations Delivery team. This is an office-based role, working between the hours of 08:00am-5:00pm, Monday … Friday, requiring the successful candidate to be commutable to Bootle. We are looking for an IT Service Desk Analyst that has a passion for IT, an intrigue of installing applications/software/IT hardware, and the desire to be involved in crucial business operational tasks relating to troubleshooting and 1st line fixing. This is a telephone/… Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you’ll do: You will be responsible for full end to end resolution of incoming IT related issues, providing technical and non-technical assistance to More ❯