15 of 15 Service Analyst Jobs in the North West

IT Service Desk Analyst Manchester 25,000 - 30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our … client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. Our client is … looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/7 technical support line. More ❯

IT Service Desk Analyst Manchester £25,000 - £30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our … client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. Our client is … looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/7 technical support line. More ❯

Service Transition Analyst Manchester/Remote £29-£42K + Great Benefits A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that … organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture the … production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness. Essential skills A strong background working in a Service More ❯

Role: Service Desk Analyst (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an … exciting opportunity for an experienced Service Desk Analyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Service Desk Analyst plays a critical role in delivering high-quality support to their clients. Do you have … experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Service Desk Analyst: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive … in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling … incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service More ❯

The role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports in to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK. The purpose of the role is to … Respond to phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end user … to ensure that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management processes and More ❯

team supports staff and students with critical support by telephone, in-person support desk and through their digital platform. Your new role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the … the In-Person IT Support Desk and dealing with self-logged tickets. What you'll need to succeed Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part … other. Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours. What you'll get in return Service Desk Analyst - 3-month contract - 5 days p/w onsite Manchester What you need to do now If you're interested in More ❯

Fixed Term Contract Contract Length: 12 months (Potential to be extended) Working Pattern: Full Time Are you passionate about technology and providing exceptional customer service? Our client is seeking a dedicated Service Desk Analyst to join their Internal Employee Technology Support team. This role will play a … Windows 10/11 and iOS devices (iPad/iPhone). Utilise ticketing systems to log, track, and resolve issues efficiently. Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy. Participate in in-house training to enhance your skills and knowledge of the tools and …/11 operating systems and iOS devices. Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users. Strong customer service orientation with the ability to handle various user requests and problems effectively. Experience in a technology call centre or customer service environment is More ❯

and communication solutions across a range of industries including healthcare, justice, education, and enterprise. With a strong focus on technology integration and outstanding customer service, we provide reliable, high-quality support to ensure our clients remain connected and productive. Role Overview As a Service Desk Analyst, you … the first point of contact for internal and external users via phone, email, and ticketing system. Log, triage, and resolve or escalate incidents and service requests in line with SLA targets. Provide technical support for audio-visual (AV), video conferencing, and collaboration technologies. (Full training provided) Troubleshoot issues related … engineers to ensure swift issue resolution. Maintain accurate documentation of tickets, resolutions, and system configurations. Contribute to a knowledge base and assist in continuous service improvement efforts. Assist in onboarding and offboarding processes including equipment setup and account provisioning. Skills and Experience Required Previous experience in a service More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where … Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in … guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy More ❯

where you will gain the skills to develop into a capable IT professional. Role The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in … Build laptops and accounts and complete the IT enrolment for each new employee Become the first point of contact (1st line) for all IT Service requests and issues Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible To help employees in More ❯

Are you a talented Infromation Technology Analyst just begining your career? Do you know how to be succesful, not just because of your technical skills? Can you learn from others around you? Do you want to build a career working your way up through teams at a Microsoft Partner More ❯

Technical Services Analyst, fixed-term (12 months) Hybrid/Remote role Overview Within IQVIA's UK & Ireland Healthcare and Government division, the Insight & Feedback team are experts at developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK … health and social care survey programmes. At a local level, we work with hundreds of individual NHS organisations, collecting real-time data on patient, service user and staff experience, engagement and outcomes. Nationally, we run patient and staff survey programmes for the Care Quality Commission, NHS England and the … and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients' needs, can be offered either as a fully managed service or a self-service solution. Our Market Research & Consulting team delivers a range of qualitative market research methodologies to gather deeper insights; and More ❯

Technical Services Analyst, fixed-term (12 months) Hybrid/Remote role Overview Within IQVIA's UK & Ireland Healthcare and Government division, the Insight & Feedback team are experts at developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK … health and social care survey programmes. At a local level, we work with hundreds of individual NHS organisations, collecting real-time data on patient, service user and staff experience, engagement and outcomes. Nationally, we run patient and staff survey programmes for the Care Quality Commission, NHS England and the … and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients' needs, can be offered either as a fully managed service or a self-service solution. Our Market Research & Consulting team delivers a range of qualitative market research methodologies to gather deeper insights; and More ❯