2 of 2 Service Analyst Jobs in Northern Ireland

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support … via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents … and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards More ❯

Job Description Senior Service Desk Analyst (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. … position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop Ensure case ownership and coordinate support from internal teams as needed Escalate unresolved incidents to appropriate leadership teams and follow through to … Maintain business continuity through after-hours and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting More ❯