Primary Details Time Type: Full timeWorker Type: Employee Global Process Owner: ServiceAssetandConfigurationManagement Location: London or Sydney The Opportunity QBE are currently recruiting a Global Process Owner: ServiceAssetandConfigurationManagement to join a well-established IT ServiceManagement team. In … this role you will define the goals and strategy for globally aligned ServiceAssetandConfigurationManagement processes, ensuring these underpin and support the overall QBE IT strategy. The Global Process Owner role will be the recognized expert in ServiceAssetandConfigurationManagement disciplines. Responsible … for driving process adoption and compliance, gathering and prioritizing demand for process and tool enhancements, and ensuring the appropriate governance process is followed. Achieving business outcomes through process efficiencies and improvements is key to this role. Your New role Work with key stakeholders to ensure objectives are consistent with strategies More ❯
London, England, United Kingdom Hybrid / WFH Options
King's Service Centre
SACM Process Analyst Department: IT Services - ServiceManagement Employment Type: Permanent - Full Time Location: Newquay, Cornwall, UK Description Overview of role ServiceAssetandConfigurationManagement (SACM) is a process within the ServiceManagement function. The SACM Process Analyst will work with the IT ServiceAsset … andConfiguration Manager to ensure the implementation and maturation of a robust and consistently applied ServiceAssetandConfiguration process that underpins the IT support service to staff, students, and associates of the College. The post holder will assist in identifying, maintaining, controlling, and verifying assets of the … university and managing how they connect hierarchically to form our systems. They will improve efficiency andservice quality by aiding other ServiceManagement processes through accurate and consistent assetandconfiguration data. They will also be responsible for ensuring the delivery of an efficient and high-quality ServiceMore ❯
London, England, United Kingdom Hybrid / WFH Options
Dentsu
Job Description: Introduction Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network … of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society. We're … hiring a Service Assurance Lead to work on a 1-year Fixed Term contract . Role Purpose The role will be responsible for the operational analysis and governance of the Global Support Centre Service Assurance processes (Change, Transition andServiceAsset & Configuration) within the regional Hubs to ensure dentsu More ❯
Senior Director – Operations and Reliability Engineering Join to apply for the Senior Director – Operations and Reliability Engineering role at Boston Consulting Group (BCG) Senior Director – Operations and Reliability Engineering 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Director – Operations and Reliability Engineering role … at Boston Consulting Group (BCG) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Boston Consulting Group (BCG) Locations : Canary Wharf | Boston Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and … strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a More ❯
Who we are. We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities. Learn more on Advancing what matters . Role … Overview: The Supplier Release Coordinator is responsible for ensuring that the Release and Deployment activities are performed according to the agreed and documented process within their own organization. This role is often handled by the Supplier Release Manager. Key Responsibilities: Coordinates the work of teams involved in Releases within their … efficiently. Assists in the planning of Releases based on the Forecast of Schedule Change for which they are responsible. Initiates the implementation of Releases and decides on corrective actions as needed. Organizes and conducts post implementation meetings to collect improvement suggestions for future Releases. Provides a Communication plan for the More ❯
The Supplier Release Coordinator is responsible for ensuring that the Release and Deployment activities are performed according to the agreed and documented process within their own organization. This role is often handled by the Supplier Release Manager. Key Responsibilities: Coordinates the work of teams involved in Releases within their organization. … efficiently. Assists in the planning of Releases based on the Forecast of Schedule Change for which they are responsible. Initiates the implementation of Releases and decides on corrective actions as needed. Organizes and conducts post implementation meetings to collect improvement suggestions for future Releases. Provides a Communication plan for the … Release with all relevant stakeholders including Project Management, Service Introduction, ServiceManagement, and the Service Integrator. Manages Supplier’s escalations regarding coordination of environment, test and deployment teams. Ensures teams follow the established Release and Deployment Management standards and procedures within their organization. Provides constant updates to More ❯
IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions Join to apply for the IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions role at RBC IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions Join to apply … for the IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions role at RBC Get AI-powered advice on this job and more exclusive features. What is the opportunity? We have a new opportunity for an experienced IT Service Manager Lead to join the Application Support … Maintenance department. Job Summary Job Description What is the opportunity? We have a new opportunity for an experienced IT Service Manager Lead to join the Application Support & Maintenance department. You will be responsible for the co-ordination of Major Incident Management, Problem Management, Change Managementand for More ❯
IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions Royal Bank of Canada London, United Kingdom IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions Job Summary Job Description … What is the opportunity? We have a new opportunity for an experienced IT Service Manager Lead to join the Application Support & Maintenance department. You will be responsible for the co-ordination of Major Incident Management, Problem Management, Change Managementand for maintaining all ServiceAssetandConfigurationManagement (SACM) processes and activities aligned to the ITIL framework for Wealth Management Europe Technology & Solutions (WM T&S) across Channel Islands, United Kingdom, Europe, North America and Malaysia. What will you do? Co-ordinate all SACM activities and engage the required teams for input, as andMore ❯
Job Description Locations : Canary Wharf | Boston Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Founded in 1963, BCG pioneered business strategy and now helps clients with total transformation—driving complex change, enabling growth, building … competitive advantage, and delivering bottom-line impact. Success requires blending digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through management consulting, technology and design, corporate and digital ventures, and business purpose. We … collaboratively across all levels of the client organization to generate results that enable clients to thrive. What You'll Do The Senior Director – Operations and Reliability Engineering is responsible for integrating Site Reliability Engineering (SRE), DevOps, and traditional operations to develop a next-generation Reliability Engineering function. This role ensures More ❯
out more about working at Ki. Job Details: Technology Operational Resilience Manager Employment Type: Permanent Location: London Role Details: Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and … revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate … in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more More ❯
Application Support Manager - Energy Trading (Ref: ba808) Application Support Manager - Energy Trading (Ref: ba808) Get AI-powered advice on this job and more exclusive features. This range is provided by Referment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base … critical role at the heart of their trading operations. If you're passionate about delivering high-performance support in a fast-paced, regulated environment and have deep knowledge of energy or commodities trading systems, this is the opportunity for you. Why This Role Stands Out You'll be leading a …/5 global support function that underpins front-to-back trading activity across energy, commodities, and financial markets. The systems you’ll support are mission-critical: think real-time market data, order management, risk engines, and trading platforms. This firm is scaling fast – you’ll be given real responsibility More ❯
Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications. What You'll Do: Lead and mentor the Application … Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction. Manage incident resolution, prioritising major technical issues and driving service improvements. Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery. Act as the primary escalation point for critical incidents, chair major incident calls, and … provide postmortem analysis. Drive continuous improvement initiatives to optimise processes and enhance team efficiency. Train and mentor team members, setting clear career progression paths. Collaborate on release management, incident fixes, and change implementation. What You’ll Need to Succeed: ITIL Foundation 3/4 certification or higher. A degree More ❯
77k (ITIL v.3 or v.4, ServiceNow, Change Management) - London - 2-3 days onsite per week (Portsmouth or London Locations) Key Skills: ITIL, ITSM, ServiceManagement Lifecycle, Incident, Problem and Change management, Vendor Risk This is a fantastic opportunity to join our key client who requires the services … of a Senior ITSM Consultant. You will be responsible for developing and owning relationships with stakeholders and clients, identifying ServiceManagement opportunities to implement with your project team. You will utilise your experience of ITSM service improvement to design and deliver ITIL best practice solutions. Candidates with the following … skillset will be considered: Incident, Problem and Change management Implementing ITSM ServiceNow processes Service Design Planning CMDB ConfigurationManagement with SACM Delivering presentations to clients and stakeholders at all levels. Please apply to this role today to avoid disappointment! #J-18808-Ljbffr More ❯
London, England, United Kingdom Hybrid / WFH Options
Virtuetech
Services 5 days ago Be among the first 25 applicants Direct message the job poster from VirtueTech Recruitment Group Head of Permanent - Data, Product and Infrastructure at VirtueTech Recruitment Group Application Support Manager | £110,000 per annum | London | Hybrid | Financial Services This role is for an Application Support Manager focused … take over a pre-exisiting function of App Support Engineers. The successful candidate will lead a small team of three, providing hands-on support and maintenance across key trading platforms—most notably TrayPort. They’ll be instrumental in ensuring the stability and performance of business-critical systems, leveraging tools like … PowerShell, SQL, and Excel to streamline operations and enhance functionality. Location - London (Closest Station - Liv Street, Bank, Moorgate) Pay - Up to £110,000 per annum + Sizeable Bonus Hybrid Working - 3-4 days per week in office + On-Call Key Skills: Strong TrayPort experience – essential for handling core systems More ❯
London, England, United Kingdom Hybrid / WFH Options
VirtueTech Recruitment Group
take over a pre-exisiting function of App Support Engineers. The successful candidate will lead a small team of three, providing hands-on support and maintenance across key trading platforms—most notably TrayPort. They’ll be instrumental in ensuring the stability and performance of business-critical systems, leveraging tools like … PowerShell, SQL, and Excel to streamline operations and enhance functionality. Location - London (Closest Station - Liv Street, Bank, Moorgate) Pay - Up to £110,000 per annum + Sizeable Bonus Hybrid Working - 3-4 days per week in office + On-Call Key Skills: Strong TrayPort experience – essential for handling core systems … in the energy trading environment. Advanced Excel skills – ideally an "Excel guru" with experience working with tools like MDXT for price extraction and analysis. Solid PowerShell and SQL proficiency – critical for automation, data handling, and system integration. Hands-on experience with Windows Server environments – supporting infrastructure and operational tasks. Background More ❯