2 of 2 Service Catalogue Jobs in Hampshire

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. ...

environment. Design, build + migration for an end-to-end BMC Helix ITSM solution covering Incident, Problem, Change, Release, Asset + Service Catalogue management. Strong hands-on BMC Helix ITSM experience on large-scale enterprise environments. In-depth expertise in BMC Helix ITSM modules including: Incident, Problem … Change, CMDB, Asset, Service Request + Knowledge. Design + build integrations with 3rd-party platforms via BMC Helix iPaaS and REST/SOAP APIs. Configure + maintain BMC Helix Discovery for CMDB population and CI relationship mapping. Implementing SLAs/OLAs, automation rules, escalation policies, and approval workflows. ...