3 of 3 Service Catalogue Jobs in the North of England

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service ...

including user and group management, access controls and data integrity. Configure and support ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge and Service Catalogue. Monitor platform performance, troubleshoot issues and coordinate resolution with support partners where required. Support integrations with third-party systems and tools. Maintain platform … documentation, including configurations, workflows and procedures. Resolve incidents and fulfil service requests. Coordinate platform upgrades, changes and ongoing maintenance. Support business users with ServiceNow processes and best practice. Configure and schedule reports, notifications and system alerts. Manage CMDB health and support the creation and maintenance of user training ...

monitoring and governance Support engineering teams in adopting event-driven architectures and microservices patterns Drive best practice around API design, domain boundaries and service resilience Improve developer productivity through self-service capabilities, reusable templates and engineering standards E ngineering Leadership Mentor engineering teams and promote engineering … Code and CI/CD toolsets Strong understanding of security,governance and operational readiness Experience operating within large-scale enterprise environments Desirable Skills Service Mesh technologies API Gateway solutions Secrets Management platforms Policy as Code Observability and monitoring platforms SRE and operational excellence practices Platform-as-a-Product ...