4 of 4 Service Catalogue Jobs in the South West

Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk …/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies … and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have … a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have … a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate More ❯

and DevSecOps practices throughout the software delivery lifecycle. What you'll be doing Design, build and operate the Azure-based Internal Developer Platform as a product, enabling self-service environment provisioning and repeatable golden paths. Develop and maintain Infrastructure as Code (Terraform and/or Bicep) modules and reusable templates for AKS, networking, storage, databases, and app runtimes. … through automation and platform enhancements. Implement cost visibility and optimisation (FinOps) across the platform: tagging, budgets/alerts, rightsizing, autoscaling and usage reporting. Maintain platform documentation, runbooks and service catalog entries; contribute to onboarding guides and demo sessions for consumers of the platform. Participate in an on-call rota for critical platform services and lead/coordinate incident … response when required. About you Strong hands-on experience with Microsoft Azure core services (networking, compute, storage) and platform services (AKS, App Services, API Management, Event Hub/Service Bus). Proficiency with Infrastructure as Code: Terraform (essential) and/or Bicep (optional); module design, versioning and testing. Solid CI/CD background using Azure DevOps or GitHub More ❯