5 of 5 Service Catalogue Jobs in the South East

conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing … ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints … purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor More ❯

to £53,393 per annum Contract type: Permanent Hours: Full time, 37 hours per week Closing Date: Monday 21st July 2025 This is an exciting opportunity for a Service Delivery Manager to join a dynamic, customer-led organisation that values innovation, collaboration, and high-quality service delivery. As a Service Delivery Manager, you'll … than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As a Service Delivery Manager, you will play a critical role in aligning IT services with business priorities by building strong, service-focused relationships with senior stakeholders. You will be … responsible for ensuring consistent, high-quality service delivery that meets or exceeds agreed performance levels. Acting as the key point of contact for all service matters, you will proactively manage performance, drive continuous improvement, and support strategic goals, making you central to maintaining customer satisfaction and operational excellence. What you'll be doing Build and maintain More ❯

transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a … user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills … Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial More ❯

of action to detect, investigate, and respond to threats. Develop and establish processes, governance, and ways of working to enable the delivery of the target operating model and service catalogue. Support research activities to maintain cutting-edge cybersecurity practices. Work with Engineers & Threat Hunters to analyze data from dashboards for strategic planning and continuous improvement. Lead migration and More ❯

expertise to ensure solutions are robust, scalable, and aligned with enterprise architecture principles and best practices. Actively manage change initiatives impacting shared services, ensuring minimal disruption and optimal service delivery. Serve as a key liaison between business stakeholders and technology teams to validate that solutions meet functional and non-functional requirements. Represent the technology programme delivery team in … fit. Governance and Standards: Facilitate and nurture an Architecture Community of Practice to promote knowledge sharing, collaboration, and continuous improvement across teams. Own and manage the service catalogue, ensuring it is accurate, current, and reflective of all shared services in the service-oriented architecture. Participate and recommend prioritisation through the project implementation process. Stakeholder Management More ❯