2 of 2 Service Delivery Analyst Jobs in the East of England

save money and that’s why good things happen when you meerkat. We’d love you to be part of our journey. As the Service Delivery Analyst, you’ll support the Service Delivery function, Enterprise Services, in delivering and maintaining quality business solutions. Liaise with … the business and Vendors to maintain service governance/assurance in relation to our 3rd party solutions and to build and maintain great relationships with our suppliers. Everyone is welcome. We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every … what makes you great for this role. Some of the great things you’ll be doing: • Define and agree Application Support models including appropriate Service Level Agreements across the portfolio in partnership with Business Owners and vendors. Ensuring KPI’s are in place and are monitored with business owners More ❯

business applications, infrastructure, and any associated data services. You’ll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won’t need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party … service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It’s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you’ll also be involved in key project work. This includes the introduction and setup of new More ❯