Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
University of Portsmouth Facilities Department
people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Join the Digital Future at the University of Portsmouth! Position: Senior ServiceDeliveryAnalyst Team: IS ServiceDelivery Are you ready to make a real impact in a vibrant, forward-thinking university? The University of Portsmouths IS … ServiceDelivery Team is on the lookout for a passionate and experienced Senior ServiceDeliveryAnalyst to join our friendly, collaborative crew. As a key player in our ServiceDelivery team, youll be the go-to expert for delivering top-tier IT support across the university. Whether its via phone, remote access, or … technology supports learning, research, and operations. Youll work with a supportive team that values collaboration, growth, and creativity. If youre a tech-savvy problem solver with a passion for service excellence and a desire to drive change, wed love to hear from you! This position is working on-site only, so we are unable to support hybrid working for More ❯
Portsmouth, yorkshire and the humber, united kingdom Hybrid / WFH Options
University of Portsmouth Facilities Department
people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Join the Digital Future at the University of Portsmouth! Position: Senior ServiceDeliveryAnalyst Team: IS ServiceDelivery Are you ready to make a real impact in a vibrant, forward-thinking university? The University of Portsmouths IS … ServiceDelivery Team is on the lookout for a passionate and experienced Senior ServiceDeliveryAnalyst to join our friendly, collaborative crew. As a key player in our ServiceDelivery team, youll be the go-to expert for delivering top-tier IT support across the university. Whether its via phone, remote access, or … technology supports learning, research, and operations. Youll work with a supportive team that values collaboration, growth, and creativity. If youre a tech-savvy problem solver with a passion for service excellence and a desire to drive change, wed love to hear from you! This position is working on-site only, so we are unable to support hybrid working for More ❯
IT ServiceDeliveryAnalyst | Liverpool | Up to 30,000 + Benefits Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology ServiceDeliveryAnalyst . This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing … hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT servicedelivery, and act as an ambassador for innovation and technology change. Benefits You'll Enjoy: Salary up to 30,000 + 5% performance bonus 25 days holiday + … bank holidays Free parking onsite & free refreshments Enhanced maternity & paternity leave Birthday off (paid) Role Responsibilities: Provide first-class IT support, resolving incidents and requests efficiently. Deliver proactive technology servicedelivery across hardware, software, and networks. Support and train colleagues in using Microsoft 365, SharePoint, and key business applications. Manage end-user computing (EUC), including new starter/ More ❯
IT ServiceDeliveryAnalyst | Liverpool | Up to £30,000 + Benefits Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology ServiceDeliveryAnalyst . This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing … hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT servicedelivery, and act as an ambassador for innovation and technology change. Benefits You'll Enjoy: · Salary up to £30,000 + 5% performance bonus · 25 days holiday + … bank holidays · Free parking onsite & free refreshments · Enhanced maternity & paternity leave · Birthday off (paid) Role Responsibilities: · Provide first-class IT support, resolving incidents and requests efficiently. · Deliver proactive technology servicedelivery across hardware, software, and networks. · Support and train colleagues in using Microsoft 365, SharePoint, and key business applications. · Manage end-user computing (EUC), including new starter/ More ❯
IT ServiceDeliveryAnalyst | Liverpool | Up to £30,000 + Benefits Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology ServiceDeliveryAnalyst . This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing … hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT servicedelivery, and act as an ambassador for innovation and technology change. Benefits You'll Enjoy: · Salary up to £30,000 + 5% performance bonus· 25 days holiday + … bank holidays· Free parking onsite & free refreshments· Enhanced maternity & paternity leave· Birthday off (paid) Role Responsibilities: · Provide first-class IT support, resolving incidents and requests efficiently.· Deliver proactive technology servicedelivery across hardware, software, and networks.· Support and train colleagues in using Microsoft 365, SharePoint, and key business applications.· Manage end-user computing (EUC), including new starter/ More ❯
IT ServiceDeliveryAnalyst | Liverpool | Up to £30,000 + Benefits Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology ServiceDeliveryAnalyst . This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing … hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT servicedelivery, and act as an ambassador for innovation and technology change. Benefits You'll Enjoy: · Salary up to £30,000 + 5% performance bonus · 25 days holiday + … bank holidays · Free parking onsite & free refreshments · Enhanced maternity & paternity leave · Birthday off (paid) Role Responsibilities: · Provide first-class IT support, resolving incidents and requests efficiently. · Deliver proactive technology servicedelivery across hardware, software, and networks. · Support and train colleagues in using Microsoft 365, SharePoint, and key business applications. · Manage end-user computing (EUC), including new starter/ More ❯
Were looking for a skilled ServiceDeliveryAnalyst - Security Operations to join a dynamic servicedelivery team. This role is ideal for someone with a strong background in IT service management anda knowledge of cybersecurity and SOC tooling. Someone who excels at managing stakeholder relationships and translating technical insights into business value. Key Responsibilities … Act as a liaison between the Security Operations Centre (SOC) and your customer portfolio Deliver regular Service Reviews , performance reporting, and client-facing updates Use ITSM tooling Report onweekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated Essential Skills & Experience: Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender) Strong knowledge of ITIL , Agile , and … ITSM best practices Excellent communication , reporting , and stakeholder management skills This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits Keywords: ServiceDelivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling. More ❯
a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The ServiceDelivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all servicedelivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered … to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners ServiceDelivery Ensure excellent customer service is delivered to our customers More ❯
About Sota Sota is more than a technology provider, we're a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About … the perfect opportunity to start your tech career. About the Role This position is all about delivering an exceptional experience for our customers. You'll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this, you'll assist with basic maintenance and low-complexity system builds and installations across the full … prepare you to step up to Level 3 responsibilities. While this is a developmental role, your contribution matters. You'll be working to the same high standards as our Service Desk Analysts and Senior Analysts, with ongoing support to help you achieve your goals and deliver outstanding service. Required Skills : Hands-on experience with hardware and software troubleshooting. Ability More ❯
About Sota Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About … the perfect opportunity to start your tech career. About the Role This position is all about delivering an exceptional experience for our customers. You’ll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this, you’ll assist with basic maintenance and low-complexity system builds and installations across the full … prepare you to step up to Level 3 responsibilities. While this is a developmental role, your contribution matters. You’ll be working to the same high standards as our Service Desk Analysts and Senior Analysts, with ongoing support to help you achieve your goals and deliver outstanding service. Required Skills : Hands-on experience with hardware and software troubleshooting. Ability More ❯
About Sota Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About … the perfect opportunity to start your tech career. About the Role This position is all about delivering an exceptional experience for our customers. You’ll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this, you’ll assist with basic maintenance and low-complexity system builds and installations across the full … prepare you to step up to Level 3 responsibilities. While this is a developmental role, your contribution matters. You’ll be working to the same high standards as our Service Desk Analysts and Senior Analysts, with ongoing support to help you achieve your goals and deliver outstanding service. Required Skills : Hands-on experience with hardware and software troubleshooting. Ability More ❯
