2 of 2 Service Delivery Director Jobs in the UK

A growing business based in the Home Counties is looking to recruit a Service Delivery Director to lead and optimise all service delivery operations. This includes managing project delivery, optimising resource utilisation, maintaining quality standards, and ensuring exceptional client satisfaction. Along with a salary of up to £100,000 per annum, you will receive … employer pension contribution, DIS benefit, critical illness cover, an employee assistance programme, access to mental health first aiders, personal development opportunities and hybrid working. What youll be doing as Service Delivery Director: You will play a crucial role in the development of a model that aligns with their ambitious growth plans, capabilities, and commercial objectives. Key responsibilities … Align delivery goals with broader organisational objectives, helping drive company growth through outstanding client service. Collaborate with executive leadership to influence product roadmap based on customer needs. Establish and monitor key performance indicators (KPIs) for teams, focusing on quality, project timelines, client satisfaction, and operational efficiency. Build and maintain strong relationships with clients to understand their needs and ensure More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director of Operations Service Delivery Capital One is seeking a collaborative and innovative Operations leader passionate about creating and scaling Operational Teams that dramatically change how our customers and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence … and Risk Management in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. You'll shape the approach to support our customers, ensuring Capital One's stability and success, with a … and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's strategy and More ❯